Customer Service Agent - Job ID 12528
Plymouth, MI
Remove Post: January 7, 2017
ROUSH Performance is the first specialty-vehicle company to combine race-proven technologies with advanced automotive engineering. The result, a unique mix of street car and race car...IS a ROUSH car. As technology and design continue to evolve, so does the ROUSH Performance line of vehicles, parts and crate engine offerings. ROUSH Performance Products is committed to leveraging the latest in automotive and motorsports technologies to continually provide our customers the ultimate driving experience - the perfect combination of race car and road car. We are focused on performance, driven by technology, and committed to success. Yes, we love our cars, but our people drive us to the forefront of industry.
www.RoushPerformance.com
Roush Performance has an immediate opening for a Customer Service Agent to join our team. This is a role that resides in the Customer Experience Organization and is a critical piece for enhancing the customer’s experience with Roush. We are looking for a well-rounded person with experience in customer service and possesses general vehicle knowledge. This position is located at our Plymouth, MI facility.
Responsibilities
- Fielding customer phone calls and emails addressing various inquires including but not limited to: order status, shipping concerns, RMAs (Return Merchandise Authorization), etc.
- Respond to inquiries and complaints in a prompt, accurate, and courteous manner following standard operating procedures
- Supporting administrative tasks such as new dealer setup in our ERP system, VIN registration, pricing policy enforcements, and payment processing
- Consistent follow-through, with a commitment to achieving a positive customer experience through every interaction
- Additional duties and responsibilities as needed
Qualifications
- High school diploma or equivalent
- Customer Service Agent must have 2-3 years of professional customer service experience to include automotive-related experience
- Experience working in a fast-paced environment handling inbound and outbound phone calls
- Strong experience in customer service account relationship building and excellent listening skills
- Excellent written and verbal communication skills, including professional phone etiquette and demeanor
- Customer Service Agent must have proficient computer skills to include Microsoft Office Suite
- Must have a strong desire to develop new skills and expand your overall automotive knowledge
Preferred Skills:
- Salesforce experience
- Technical hotline experience
- Prior experience as a dealership mechanic, service advisor, parts sales, or related automotive experience preferred
