Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of the Michigan's 10 million residents in all 68 Lower Peninsula counties.
Department Summary
The Gas Dispatch and Scheduling Team Leader will be responsible for supervising up to 20 Non-Exempt employees who will consist of Gas Dispatch, Gas Service Scheduling, and Gas C&I Scheduling. These employees are responsible for the Scheduling & Dispatching of up to 200 OM&C employees across 3 work management centers. They are responsible for managing the daily workload for both gas Service and Distribution field employees.
The team leader also participates in or directs emergency and non-emergency situations that can impact public and employee safety, system integrity, and customer interruptions/service, and is the focal point for consistent compliance with regulatory code requirements. They are responsible for all scheduling and dispatch activity during normal and after hours in a 24x7 operation.
The team leader will be in the weekly on-call rotation for gas dispatch team leader on-call.
Other responsibilities for the Gas Dispatch and Scheduling Team leader will include:
•Ensure compliance with all gas code and MPSC requirements.
•Create and manage daily/weekly schedules aligning with planning.
•Manage daily/weekly schedules for employees in gas operations.
•Create DCO schedules that align both internal and external field resources.
•Ensure proper work execution to meet hundreds of thousands of short cycle customer commitments and customer emergencies annually.
•Track and report out daily/weekly schedule adherence.
•Create line of sight around company strategy while managing DCO daily/weekly schedules, customer emergencies and resource plans.
•Ensure optimizations of external resources / scheduling of contractors
•Interface with senior management for key performance objectives relating to Business Operating Plans.
Requirements / Qualifications
•A Bachelor's degree in an applicable field. Less than a Bachelor's degree may be acceptable if accompanied by applicable (external and/or internal to the Company) experience in positions that demonstrate required abilities and performance.
•One or more years of applicable experience.
The following experience / skills may set you apart
•Experience providing and analyzing data via Excel, Access or other reporting systems.
Essential Functions
Dispatch Team Leader supports the dispatching functions for the crews, service workers, meter workers and contractors. Plans and prepares schedules to support 24x7 operations to maintain coverage for emergency response. Updates management about response and status for emergency situations. Analyzes designs and construction data to assist dispatchers in customer committed, planned or emergent work. Works with the Scheduling department to notify of situations where schedules need to be altered or delayed due to emergency response. Prepares, analyzes, and looks at trends for operational reports. Takes action and proposes solutions based on the analysis of the operational reports and business knowledge. Understands and follows Company established procedures for safety, work methods and dispatching. Assists in customer contact and communication. Utilizes effective communication skills to answer inquiries from coworkers, customers, other departments, or the public. Attends and presents at internal and/or external meetings. Provides support services in a legal and ethical manner. Regular attendance is expected.
•Facilitate meetings and give presentations
•Excellent communication skills on the phone, radio, email, face to face, etc - Be able communicate with customers, contractors, and company employees.
•Using a computer for up to 8 hours or more per day - Be able use, monitor, analyze multiple software applications at once and be able to type at least 30 words or more per minute
•Follow Written and Oral work Instructions -Be able to follow Job Aids and Work Instructions
•Writing/ Taking notes - Be able to write and take notes or fill out paper forms
•Be able to use standard office equipment - Copy machine, fax, printer
•Leads, manages, coordinates, and assists teams of employees that may not directly report to the ... For full info follow application link.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.
