Corrugated Packaging Customer Service Representative - 049631
DESCRIPTION/RESPONSIBILITIES:
Corrugated Packaging Customer Service Representative
Are you customer-focused, a quick learner and someone who pays close attention to detail? Do you excel at managing multiple projects in a fast-paced environment? If this sounds like you, we may have a great role for you at Georgia-Pacific! Our facility in Albion, MI is one of the leading corrugated box plants and a part of Georgia-Pacific’s Packaging division. We specialize in converting corrugated sheets into corrugated brown boxes for consumer’s everyday use. Our standard corrugated containers, as well as many specialty packaging products are used in various industries. To learn more about our Corrugated Division, visit http://www.gpcorrugated.com .
Georgia-Pacific is looking for a Customer Service Representative for our facility in Albion, MI. This position acts as a primary liaison between our sales team, internal departments and customers to gather and record information into our order entry, change and inventory management systems. Our Customer Service Representatives create value by ensuring accurate orders and deliveries by Georgia-Pacific.
A Day In The Life Typically Includes:
*Interacting with customers by phone, email and/or in person to receive orders, cancellations, and changes for product or to clarify needs/requirements.
*Communicating changes, delays, requests, etc. to sales representatives and customers as appropriate.
*Completing various forms and input information into order entry systems.
*Interfacing with other internal departments to facilitate order flow process.
*Coordinating shipment of product, expediting shipments, arranging pick-up of defective product, etc. with shipping department.
*Managing sales backlog by reviewing sales and release orders, updating and closing/completing in the system as needed.
*Coordinating complaints concerning billing, product or service rendered, referring complaints by interfacing with Quality Assurance and working with appropriate departments to identify root cause and corrective action.
*Traveling occasionally to visit customer facilities to meet with various personnel
*Thriving in an environment of continuous change
Salary and benefits commensurate with experience.
We are an equal opportunity employer. Minority/Female/Disabled/Veteran
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.
This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf
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