Job id : 5502
Essential Duties and Responsibilities:
- Screen patients for eligibility programs on the state and Federal levels
- Identify all areas of patients’ needs and direct them to the appropriate agency for assistance
- Start the application process when possible
- Advise patients of the appropriate assistance program(s) to best suit their individual needs
- Provide detailed instructions to patients in regard to securing all available program benefits
- Advise patients of program time limitations and ensure that all deadlines are met
- Complete all necessary steps in locating patients and involving the outside field staff when necessary
- Obtain all necessary information from patients upon the initial contact when possible
- Record thorough and accurate documentation on patient accounts in the CUBS system
- All documentation in the CUBS system should be clear and concise
- Maintain a positive relationship with patients throughout the entire application process
- Assess the status and progress of applications
- Contact government agencies when necessary
- Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained.
Additional Duties and Responsibilities:
- Maintain good working relationships with state and Federal agencies
- Resolve accounts in a timely manner
- Meet daily productivity goals and objectives as assigned by management
- Maintain confidentiality of account information at all times
- Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
- Maintain awareness of and actively participate in the Corporate Compliance Program
- Maintain a neat and orderly work station
- Assist with other projects as assigned by management
Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor
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