Job Details

The Program Advisor is responsible for providing all customers with consistent, timely, and accurate information on the program opportunities available through the One Stop Department, determining and documenting eligibility for the Trade program, assessing customer needs, and guiding them through the career development or job search process in group or individual settings. The Program Advisor is required to maintain accurate records in accordance with departmental, local, state, and federal guidelines/regulations. The Program Advisor also promotes the availability of all programs and applies program eligibility criteria consistently to all customers who seek assistance and contributes towards contracted performance goals.   This includes making referrals for appropriate opportunities on behalf of the customers, guiding customers through the available resources in the center and the community, and maintaining consistent, documented contact with customers on assigned caseloads. The Program Advisor utilizes all automated data tracking systems to effectively manage their assigned caseload and ensures that all case records comply with applicable regulations and policies. The Program Advisor also coordinates services, activities, and benefits with DESC partner staff, state Trade and UIA staff members, and surrounding MWA partners.

PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

  Assists in conducting group and individual worker orientations to explain program benefits and guidelines to customers. Provides information, responds to questions and inquiries regarding program eligibility and services, and conducts thorough, informative sessions for customers.

• Greets each and every customer in a friendly, professional manner, provides information on the benefits or services available, and guides customers through the appropriate registration processes or to the appropriate community resource.

•  Assesses, evaluates, and records customer needs, develops activity plans and goals for the customers in their Individual Employment Plan and/or ISS, based on their assessments and needs.

•  Participates in and conducts active case management, as well as performs follow-up on all customers to facilitate progress towards basic skills, job search skills, training and placement goals.  

• Maintains contact with customer caseloads to track progress, document services delivered, and update necessary waivers and activity forms.
  

• Conducts TAA Program eligibility determinations based on required customer documentation in accordance with program regulations. Assists customers in accessing eligibility documentation as necessary by facilitating contact with former employer and/or the Unemployment Agency/TRA Unit.  

• Completes accurate and timely registrations of customers for various programs in compliance with applicable regulations and processes the paperwork according to local, state and federal guidelines and procedures.