Supervisor - CUS0009A
DESCRIPTION/RESPONSIBILITIES:
Plan, coordinate, and supervise all administrative, operational and employee functions within assigned corporate functional area (e.g. Customer Service, Member Service, Claims, Membership and Billing, Enrollment, Training) to achieve unit/department goals, increase operational efficiencies and reduce cost.
Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient operation through effective planning and organizing.
Prioritize and assign work to employees; initiate corrective measures to resolve problems including scheduling, work volume and quality. Select, train, develop, appraise and counsel support staff personnel. Interface with various levels of internal and external personnel to provide solutions to meet operational standards, solve related business problems and maintain effective partnerships.
Monitor, analyze and report related departmental processes and metrics. Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration. Identify opportunities for workflow, system and other process improvements.
Maintain professional and technical knowledge by attending workshops, reviewing professional
publications and benchmarking best practices.
Supervise departmental employees as assigned. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees planning, assigning and directing work appraising performance rewarding and disciplining employees addressing complaints and resolving problems. Supervisory duties include having outside vendors and/or contractors reporting to this position.
All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.
