Software Engineer - CS Managed Services - PCK415-20868
DESCRIPTION/RESPONSIBILITIES:
Company: Dematic
Division: SD - Dematic Corp.
Location: USA - MI - Grand Rapids
Req ID: 50684
Position Title: Software Engineer - CS Managed Services
Experience Level: Mid Level
Education Required: Bachelors Degree
Travel Required: Yes
Job Description:
Dematic has an immediate need for a Software Engineer in our Customer Service Managed Services team.
Job Family Responsibilities:
-Participates in various levels of maintenance, enhancements, testing, implementation, and support of software and IT.
-Participates in presentations of semi-complex technical findings and developments.
KEY RESPONSIBILITIES:
-Performs important areas of standard professional level work that typically requires processing and interpreting, more complex, less clearly-defined issues.
-Escalates semi-complex, unusual problems to others.
-Identifies and resolves readily identifiable, clearly-defined problems.
Database:
-Ability to interact with MS SQL database user interface and navigate to the key areas related to performance monitoring and tuning
-Should be able to score at least 20 of 25 in the following SQL quiz: http://www.w3schools.com/sql/sql_quiz.asp
-Confidently review Database procedures with a moderate level of comprehension of the procedures intended functionality.
-Understand what procedure wait times are as well as the options available and actions that can be taken to improve the wait times.
Windows OS:
-Overall capability to efficiently navigate through the various tools and user interfaces of Windows
-Knowledge to identify and resolve causes of poor performance within Windows
-Able to identify, install and verify successful deployment of Windows Updates and Service Packs
-Understand how to remotely connect with Windows bases systems
UNIX OS:
-Overall capability to efficiently navigate through the various tools and user interfaces of UNIX
-Knowledge to identify and resolve causes of poor performance within UNIX
-Able to identify, install and verify successful deployment of UNIX Updates and Service Packs
-Understand how to remotely connect with UNIXZ bases systems
Software Applications:
-Understanding of various communication protocols including sockets and FTP
-Ability to review complex log files to identify and resolve issues
-Knowledge of how software applications interact with a database
Networking:
-Basic understanding of TCP/IP settings such as IP address, gateway, DNS, duplex
-Basic diagnostic tests using, PING, TRACERT
Server:
-Basic understanding of key server components (hard drives, CPU, memory)
-Able to diagnose basic server issues
-Can setup and configure a server into a server rack (cables, connections, monitor)
Tools:
-SolarWinds System Monitoring
-Anti-Virus (i.e. Norton, Symantec, Trend Micro)
-Remote Access (i.e. Remote Desktop, VNC, PCAnywhere)
-Business Continuity
-Symantec Backup Exec System Recovery
Documentation:
-Able to clearly document technical processes and procedures
Direction of Others:
-May provide general guidance or train lower level support staff.
We are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color, sex,
age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class.
