Customer Service Rep - Parts Coordinator - PCK415-19997
DESCRIPTION/RESPONSIBILITIES:
Company: Dematic
Location: USA - MI - Grand Rapids
Req ID: 50368
Position Title: Customer Service Rep - Parts Coordinator
Experience Level: Entry Level
Education Required: Bachelors Degree or equivalent experience
Travel Required: Yes
Company Description:
Dematic is a global engineering company that provides a comprehensive range of intelligent warehouse logistics and materials handling solutions. With a global knowledge network of more than 4,000 skilled logistics professionals, Dematic is able to provide customers with a unique perspective in world-class materials handling solution design. Our commitment to solution development, combined with engineering centers and manufacturing plants in North America, Europe, and Asia Pacific, ensures Dematic has the range and capability to provide reliable, flexible, cost-effective solutions globally. Our successful track record has led to the development and implementation of more than 5,000 integrated systems for a customer base that includes small, medium, and large companies doing business in a variety of market sectors. Dematic generates a global business volume of approximately $2 billion.
Dematic is an Equal Opportunity Employer encouraging diversity in the workplace.
Job Description:
Dematic Corp. has an immediate need at its Grand Rapids, MI facility for a Customer Service Representative 1. The business title is Parts Coordinator. This position will handle requests from customers and internal departments for warranty claims and other types of orders. Additionally this role will investigate, expedite and report on intercompany parts transactions. The successful candidate will be able to analyze and interpret requests based on knowledge of products and determine which parts are required, and if they are eligible for warranty coverage. Create a record of any issues discovered and the facts reported by the customer.
Job Family Responsibilities:
Provides cutomer support related to spare parts. This may include entering spare part orders, return authorizations, or general research requests via phone, email, or fax. Follow-up with customers to provide status, feedback regarding return authorizations, spare part orders, recommended spare part lists, or parts research. Weekly internal follow-up on orders entered to verify on target ship dates, and advise customer if needed.
Most of the workday is spent sitting and working with computer systems to find and update information. Attention to detail, dependability and general ability to follow-up is essential. Providing a positive experience for each customer is important.
KEY RESPONSIBILITIES:
Performs important areas of standard professional level work that typically requires processing and interpreting complex, less clearly-defined issues. Refers more complex, unusual problems to others. Identifies and resolves readily identifiable, clearly-defined problems. Other duties as assigned.
This position also requires a basic knowledge of common terms used for describing generic mechanical / electrical components. Working knowledge of SAP and Salesforce is a plus.
Direction of Others:
May provide instructions to warehouse personnel or vendors to expedite the handling of requests.
Key Working Relationships:
External customers, intra-organizational contacts.
We are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color, sex,
age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class.
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