Employer: IQVIA
Job Title: MedTech Field Service Software Technician – Entry Level
Job Requisition: R1564635
Employment Type: Part-Time / Assignment-Based
Work Setting: Field-Based / National Travel
Work Location:
Detroit, MI – Field-Based
This position does not have a fixed Detroit worksite. The employee will travel to hospitals and healthcare facilities throughout the United States based on customer and project needs. Candidates must live within one hour of a major airport and must have a personal vehicle available for local assignments.
O*NET Code:
49-9062.00 – Medical Equipment Repairers
Pay Range:
$27.00–$30.00 per hour
Hours of Work:
Part-time, assignment-based schedule with substantial flexibility required.
During active assignments, employees may work 40 or more hours per week. Individual projects typically require approximately 1–3 weeks onsite, and candidates must maintain approximately 3 weeks of open availability each month.
Hours and workdays may vary according to project schedules, hospital requirements, travel arrangements, and customer needs.
Travel Requirement:
Extensive national travel required. Employees may travel throughout the United States for customer assignments.
Candidates must also:
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Be willing to use a personal vehicle for assignments up to approximately 3 hours from home.
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Live within approximately 1 hour of a major airport.
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Maintain a valid and unrestricted driver's license.
Position Summary
IQVIA is seeking an entry-level MedTech Field Service Software Technician to support medical-device technology projects at hospitals and healthcare facilities.
The technician will work with healthcare professionals and onsite project teams to install, configure, test, troubleshoot, repair, and update medical devices and related computer systems.
This position provides an opportunity for candidates with technical, electronics, IT, maintenance, biomedical, or related experience to enter or expand their experience within the medical-device industry.
The role is field-based and requires significant travel, schedule flexibility, independent work, and comfort working inside hospital and healthcare environments.
Essential Duties and Responsibilities
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Travel to hospitals and healthcare facilities throughout the United States to support medical-device projects.
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Organize, inspect, test, troubleshoot, repair, and update medical devices.
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Install and configure medical-device hardware and software.
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Install, configure, or assist with network-connected products and systems.
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Set up equipment, devices, computers, and technical workstations.
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Assemble and disassemble equipment and devices as required.
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Perform routine equipment and system checks after installation or configuration.
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Conduct product testing and document results.
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Troubleshoot technical issues involving medical-device hardware and software.
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Assist with system updates, installations, and device configuration.
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Maintain organized equipment and work areas at customer sites.
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Work with onsite project teams, healthcare professionals, and customer representatives.
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Support project timelines and respond to customer needs.
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Maintain accurate technical and project documentation.
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Follow hospital, customer, and IQVIA safety and credentialing requirements.
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Work independently in customer environments with limited supervision.
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Communicate technical issues and project progress to appropriate team members.
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Maintain professional conduct when working in hospitals and other healthcare settings.
Required Qualifications
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Minimum of 1 year of related technical experience.
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Experience or training in a technical field such as information technology, electronics, maintenance, field service, engineering, biomedical equipment, or similar work.
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Valid and unrestricted driver's license.
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Personal vehicle available for job-related assignments.
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Ability to travel nationally.
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Ability to travel by personal vehicle for assignments located up to approximately three hours from home.
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Must live within approximately one hour of a major airport.
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Basic proficiency with computer software and Microsoft operating systems.
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Ability to install, configure, or troubleshoot basic hardware and software.
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Ability to assemble and disassemble equipment and technical devices.
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Professional communication and customer-service skills.
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Ability to work independently with minimal supervision.
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Ability to sit and stand for extended periods.
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Ability to lift up to 50 pounds.
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Ability to maintain a flexible assignment-based schedule.
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Ability to maintain approximately three weeks of open availability per month.
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Must be authorized to work in the United States without employer-sponsored visa support.
Preferred Qualifications
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Three or more years of experience in a field-based technical position involving hardware and software installation.
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Previous field service experience.
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Biomedical equipment technician experience.
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Experience in engineering, electronics, electrical systems, maintenance, or information technology.
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Experience installing or troubleshooting hardware, software, or network-connected equipment.
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Previous experience working in hospitals or healthcare facilities.
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Prior military experience in an electronics, maintenance, technical, or information technology MOS is encouraged.
Skills and Competencies
Successful candidates should demonstrate:
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Hardware installation
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Software installation and configuration
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Technical troubleshooting
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Medical-device support
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Equipment testing
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Computer systems
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Microsoft operating systems
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Basic networking
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Field service
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Preventive and corrective maintenance
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Equipment assembly and disassembly
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Technical documentation
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Project coordination
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Customer service
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Communication
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Time management
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Independent problem-solving
Healthcare Facility Credentialing
Because this position requires entry into hospitals and other healthcare facilities, selected employees must meet applicable customer credentialing requirements.
Depending on the healthcare facility, credentialing may require documentation relating to vaccinations, immunizations, health screenings, or other facility-specific requirements. IQVIA states that it complies with applicable laws regarding reasonable accommodations and legally protected exemptions.
Compensation
Minimum Wage: $27.00 per hour
Maximum Wage: $30.00 per hour
Actual pay may vary based on relevant skills, experience, education, location, schedule, and other job-related qualifications.
Depending on eligibility and the assignment offered, additional incentive compensation, bonuses, or other benefits may be available.
IQVIA states that this particular position is not eligible for its medical benefits.
About IQVIA
IQVIA is a global provider of clinical research services, commercial insights, healthcare intelligence, and MedTech services to the life sciences and healthcare industries.
Through IQVIA MedTech, field-service teams support healthcare organizations with medical-device implementation, technology services, and customer projects designed to improve operational and patient-care outcomes.
IQVIA is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without regard to legally protected characteristics.
