Job Description:
Job Summary:
We are looking for a reliable and customer-focused PC Technician (Level 2 Support) to join our IT Operations Team. This role is responsible for maintaining and supporting the organization’s end-user computing environment, including desktops, laptops, peripherals, and basic network connectivity. The ideal candidate will have strong troubleshooting skills, a proactive mindset, and the ability to work independently across multiple locations.
Key Responsibilities:
- End-User Support:
- Provide Level 2 technical support for hardware, software, and peripheral issues escalated from the help desk for both PC and Mac.
- Workstation Setup & Maintenance:
- Install, configure, and relocate workstations, including operating systems, software applications, and hardware components. (Rackmount Work Stations)
- Infrastructure Support:
- Assist in maintaining the organization’s IT infrastructure, including PCs, printers, and basic networking equipment.
- Issue Escalation & Documentation:
- Troubleshoot and resolve complex technical issues; escalate unresolved problems to appropriate teams and document solutions.
- Utilize ServiceNow for ticketing
- Network Connectivity:
- Support basic network troubleshooting including wired and wireless connectivity, VPN access, and printer sharing.
- System Monitoring:
- Monitor system performance and usage patterns to identify and resolve potential issues proactively.
- Patch Management:
- Assist in reviewing and applying Windows security updates and patches to ensure system integrity.
- Mobility & Field Work:
- Travel between locations in Dearborn, MI to support workstation moves, setups, and issue resolution (vehicle not provided or gas reimbursement.)
- Willingness to Utilize AI to Automate Tasks
Required Skills & Qualifications:
- 2+ years of experience in a desktop support or PC technician role.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Strong Knowledge of Mac OS
- Experience with imaging, deploying, and maintaining end-user devices.
- Ability to lift and move computer equipment as needed.
- Excellent documentation and organizational skills.
Soft Skills:
- Strong troubleshooting and problem-solving abilities.
- Effective data gathering and research skills.
- A customer service mindset with a focus on user satisfaction.
- High attention to detail and quality.
- Ability to work independently and manage time effectively
