Job Details

• Maintain full appointment schedule for office practice and other settings.
• Meet patient need as they arise.
• Utilizes state-of-the-art diagnostic and treatment techniques and delegates and refers care as appropriate.
• Maintain necessary credentialing, licensure and continuing education requirements.
• Provides a full range of general dental services within the dentist’s defined scope of training.
• Adhere to corporate and departmental policies, practices and procedures.
• Support a healthy and safe work environment for all employees, taking steps to ensure that their employees are aware of and follow safe working laws, regulations and practices.
• Participate in Performance Management process.
• Ensure that Customer Service Excellence Standards, Service Steps and Principles are practiced daily with internal and external customers to the organization.
• Provide and supports an environment that fosters diversity and recognizes the contributions of all individuals.
• Provides a healthy and safe work environment for all employees, taking steps to ensure that their employees are aware of and follow safe working laws, regulations and practices.
• Ensures that The Wellness Plan is in compliance with privacy and security regulatory requirements of the federal Health Insurance Portability and Accountability Act (HIPAA).
• Ensure compliance with TWPMC’s Affirmative Action Program.
• Performs other duties as needed and/or assigned.
• Supervise dental practice and administrative staff.
• Ensure practice compliance with regulatory requirements (e.g., OSHA, DPH, JCAHO).
• Develop, implement and maintain dental policies and procedures related to clinical operations.
• Oversee the practice’s quality assurance program.
• Oversee the practice’s infection control program.
• Develop, implement and maintain clinical protocols for the delivery of patient care services.
• Develop and implement protocols for the management and resolution of patient complaints.
• Develop and oversee the system used to report and resolve incidents within the dental practice.

Assume overall responsibility for the financial performance of the dental practice

• Review weekly, monthly and quarterly financial and productivity data.
• Develop and implement action plans to address negative variances from departmental goals
• At least annually, review and revise as necessary payer mix, fee schedules, clinical protocols and departmental financial and productivity goals to ensure they continue to contribute positively to profitability of dental practice.
• Perform other duties as needed and/or assigned.