Member Service Representative I/Teller
Employer: Members First Credit Union
Job Category: Member Service
Employment Type: Full-Time
Work Arrangement: On-site
Location: Wackerly Branch, Midland, MI 48640
Reports to: Branch Leader
Position Overview
Do you thrive on empowering people in their financial journey? Are you motivated by meaningful conversations, thoughtful problem-solving, and creating a great member experience? Members First Credit Union is seeking a Member Service Representative (teller) at our Wackerly Branch in Midland, MI. Join our team and help us create thriving communities!
MFCU strives to create an atmosphere of belonging with no judgment, just opportunity. Employees are encouraged to bring their authentic selves, flourish in work and life, and help create thriving communities.
The position supports MFCU's mission, vision, and brand promise by demonstrating its core values in service to internal and external members. Its Employee Value Proposition emphasizes purpose, belonging, and joy, encouraging every team member to make a meaningful impact in the lives of others.
Essential Duties
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"We empower people in their journey of wellbeing"
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Receive and process member transactions, including cash and check processes, deposits, transfers, and loan payments, with a trustworthy, caring, and enthusiastic approach.
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Assist members with account maintenance and changes. Collaborate with branch staff to cross-sell and increase member share of wallet.
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Ensure security and compliance procedures are followed in all transactions.
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This is an in-branch/office role requiring availability from 8 a.m. to 5 p.m. Monday through Friday, scheduled Saturday business hours, and occasional meetings or education/trainings outside normal working hours.
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Obtain the Certified Credit Union Financial Counselor (CCUFC) designation through America's Credit Unions within the first year of service with M1.
Duties and Responsibilities
These statements describe the general nature and level of work and are not an exhaustive list of duties, responsibilities and skills. Other duties may be assigned to meet business needs.
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Create opportunities for expanded member relationship by determining the needs for additional product and services and recommend appropriate Credit Union solutions
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Remind delinquent members that their payments are due
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Maintain Sales and Service Performance Expectations
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Process member’s cash and check transactions, to include deposits, withdrawals, check cashing and loan payments. Inputs CTR information electronically and sends the CTRs to BSA Compliance Officer
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Handle inquiries on member’s accounts, statements, and histories.
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Process check orders as needed
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Sell Visa Gift and Travel Cards and cashier’s checks/money orders.
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Collect any fees as required for services.
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Answer phones and handle inquires.
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Process mail as needed
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Assist other departments with clerical duties as required.
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Participate and engage in monthly developmental coaching
General Sales Expectations
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Build relationships with current and new members. Offer products and services that will help improve their financial wellbeing.
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Actively participate in Credit Union initiatives, promotions, and achieve assigned financial service goals
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Assist with the onboarding process that continues to build relationship with new members.
Other
Qualifications and Expectations
Employees must be able to perform each essential duty satisfactorily and meet the following expectations:
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Work toward exceeding personal, department, and credit union goals.
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Work effectively as part of a team.
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Demonstrate strong organizational skills and produce accurate work.
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Keep others adequately informed and present a professional image.
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Maintain knowledge of credit union philosophy, products, and services.
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Use courtesy, tact, and diplomacy in personal contacts inside and outside the organization, exchanging information and discussing routine matters.
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Apply and maintain financial counseling concepts gained through America's Credit Unions' Financial Counseling Certification Program (FiCEP) to promote financial well-being.
Physical Requirements
These demands represent those needed to perform the job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform those functions.
Work Environment
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Keep the work area neat and orderly.
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Routinely clean and disinfect work areas, including teller stations, desks, phones, and electronic equipment.
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Protect staff and member confidentiality by locking the door or removing items from the desk/workstation when away.
Education and Experience
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Minimum high school graduate or equivalent.
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Experience operating a personal computer
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Ability to communicate with members and other staff – clearly and concisely
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Good working knowledge of all credit union products and service
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Skills in Microsoft Word, Excel, and Outlook
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Knowledge of, or the ability to learn Credit Union systems, products, services, and procedures
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Education and experience requirements may be waived for Co-Op students.
Required Qualifications
Education: High School or better.
Experience: Working knowledge of credit union products and services
Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
