Loan Specialist - Call Center
ID
2026-104408
Category
Customer Service/Support
Location : Address
13700 Oakland Avenue
Posting Location : City
Highland Park
Posting Location : State/Province
MI
Posting Location : Country
US
Location : Postal Code
48203
Position Type
Full-Time
Remote
No
Overview
Loan Specialist - Banking & Financial Services (Onsite) Shift TBD - Training - TBD
Location: Highland Park, MI Finish
Pay: $19.25 per hour
Multiple Shifts Available: 9a-6p | 9a-8p | 10a-9p | 1p-10p | 2p-11p ?
Veterans and military family members are strongly encouraged to apply.About the Role
Qualfon is hiring Loan Specialists to support customers with their banking and consumer loan needs. In this role, you'll handle inbound calls, assist with account maintenance, and provide excellent customer service for existing banking members.
This is a high-volume call center role ideal for candidates with customer service, banking, or financial services experience.
Responsibilities
What You'll Do
* Answer inbound calls related to consumer loans and banking accounts
* Assist with checking, savings, CDs, and credit card inquiries
* Help customers recover online banking credentials
* Process account updates, balance transfers, and authorized user requests
* Handle fraud-related and payment authorization questions
* Document interactions accurately and follow banking regulations
* Deliver professional, empathetic customer service on every call
Qualifications
What We're Looking For
* 1+ year customer service experience (banking, financial services, fraud, insurance, or call center preferred)
* Strong verbal communication and basic computer skills
* Ability to multitask and work in a fast-paced call center environment
* Reliable attendance and stable work history
* Comfortable working onsite in Highland Park
* High School Diploma or GED required
Who We Are:
Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey. Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. At Qualfon, you'll find more than just a job, you'll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.
What We Offer:
We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
Medical, Dental & Vision Coverage with multiple plan options
Telemedicine & Mental Health Support for convenient care
Paid Time Off (PTO) that grows with your tenure
401(k) with Company Match to help you plan for the future
Employee Assistance Program (EAP) with free counseling and wellness resources
Company-Paid Life & Disability Insurance for added peace of mind
Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
Voluntary Benefits including accident, critical illness, hospital coverage, and more
Additional Perks like legal assistance, identity protection, and pet insurance
QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Pay Range
USD $19.25 - USD $19.25 /Hr.
