Description
POSITION SUMMARY
The Quality Control Analyst I position is responsible for Quality Control testing and validation of CU*BASE and related software applications. This position works closely with the members of both the Product and Programming teams to analyze reported software problems and new project specifications and assist in follow-up coordination, testing and validation.
ESSENTIAL JOB FUNCTIONS
Perform testing of new and enhanced CU*BASE and related software as assigned by Quality Control management. Document test procedures and results as required by the Software Development Life Cycle (SDLC) and CU*Answers Programming and Development Standards and Guidelines.
Analyze problem Logs reported by clients and assist Technical Resources leadership in ensuring follow-up coordination, testing and validation.
Support Documentation efforts as needed, including documenting software changes and testing procedures.
Maintain a positive contribution as a member of the Technical Resources Team, and complete all tasks assigned by management to meet team objectives.JOB QUALIFICATIONS
High School Diploma or equivalent required.
Two-year degree or comparable work experience required.
Experience and comfort working with computer software; ability to learn and explore new software independently. Experience with the CU*Answers CU*BASE system preferred, but not required.
Familiarity with credit union operations, regulation and procedures, accounting and balancing functions preferred but not required.
Excellent verbal and written communication skills.
Thoroughness, excellent attention to detail, and good problem-solving skills.
Ability to work independently and initiate projects with minimal supervision.
Ability to use discretion when dealing with sensitive or confidential data.
Requirements
WORK ENVIRONMENT & PHYSICAL ACTIVITIES
CU*Answers operates in a professional office building setting. Some job assignments at CU*Answers are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. CU*Answers is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.
NOTICE
This job description is not intended to be, nor should be construed as a contract for employment. CU*Answers makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what CU*Answers has defined this position to be.
CU*Answers will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CU*Answers in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. CU*Answers, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.
CU*Answers is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. CU*Answers is an Equal Opportunity Employer.
CU*Answers maintains a strong policy of equal employment opportunities for all employees and applicants for employment. We strive to be consistent in hiring, training, promoting, and compensating employees on the basis of personal competence and potential for advancement without regard for race, color, religion, sex, national origin, age, sexual orientation, transgendered status, marital status, pregnancy, disability, citizenship, genetic information, veteran or military status, height, weight, as well as other classifications protected by applicable federal, state and local laws. Our equal employment opportunity philosophy applies to all aspects of employment with CU*Answers, including recruiting, hiring, training, assignment, transfer, promotion, job benefits, pay, demotion, dismissal, and educational assistance.
