Lead Sales Associate
Location: Rochester Hills MI
Pay: $16.73 - $21 per hour
Job Type: Full-time
Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled
About the Role
At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dedicated Lead Store Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting our mission through daily retail operations.
What You'll Do
Sales & Operations
Support management with product sales and acquisition
Implement store opening and closing procedures
Handle banking and daily deposits
Execute strategies to meet product acquisition, production and sales goals
Manage product rotation process and inventory turnover
Customer Experience & Store Maintenance
Create an enjoyable shopping experience with positive customer service skills
Handle customer complaints as needed
Support store maintenance and appearance
Maintain displays and floor layout plans
Identify ways to improve store appeal
Leadership & Communication
Provide direction to staff in absence of management
Communicate effectively with store management regarding operations
Support implementation of policies and procedures
Document and report concerns in behavior or attitude
Assist others with basic register problem solving
What We Offer
Opportunity to make a positive impact in your community
Professional development and growth opportunities
Supportive and mission-driven work environment
Comprehensive benefits package
Training Provided
Paid training on register and store procedures
Ongoing coaching and support from store leadership
Opportunity to build retail and customer service skills
Professional development and growth opportunities
Why Join Us
Mission-driven work that supports programs in your community
On-the-job training
Team-oriented environment
Employee Discount, Employee Assistance Program, and more!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
