Retail Associate
Location: Kentwood, MI
Pay: $14.00 per hour
Job Type: Part-time
Schedule: 25 hours per week, including evenings, weekends, and holidays as scheduled
About the Role
At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We are looking for a friendly, dependable Retail Associate to provide great customer service, keep the store organized, process donations, accept donations, and help create a welcoming shopping experience for customers and donors.
What You'll Do
Maintain a friendly, professional demeanor with customers, donors, co-workers, leadership, and field personnel.
Provide excellent customer service on the sales floor, at the donation area, and during all assigned store activities.
Operate the Point-of-Sale system accurately, complete sales transactions, manage assigned cash drawer, and follow Salvation Army cash handling policies.
Implement store opening and closing procedures as assigned.
Assist donors with donations, provide receipts, collect required donor information, track donations according to center policy, and courteously communicate when items cannot be accepted.
Sort, process, hang, tag, price, and prepare donated merchandise according to store production goals and assigned timelines.
Identify and set aside items for eCommerce sales as assigned.
Stock, straighten, clean, organize, and maintain the sales floor, work areas, donation area, and storage areas to support a safe and positive customer and donor experience. Move priced merchandise to the sales floor, display areas, stock areas, or designated shipping locations as assigned.
Assist with receiving, loading, unloading, sorting, and moving donations or merchandise, including Salvation Army trucks, as assigned.
Complete bank runs and other assigned duties in accordance with Salvation Army policy.
Follow all Salvation Army policies regarding merchandise handling, pricing, sales, donor service, safety, dress code, and workplace conduct.
Must be available for a flexible schedule, including early shifts, late shifts, Saturdays, some holidays, and temporary assignments to other stores if the need arises.
Other duties as assigned.
Training Provided
Paid training on register and store procedures
Ongoing coaching and support from store leadership
Opportunity to build retail and customer service skills
Why Join Us
Mission-driven work that supports programs in your community
On-the-job training
Team-oriented environment
Employee Discount, Employee Assistance Program, and more!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
