Listening Ear Crisis Center is a private nonprofit, United Way human service agency based in Mt. Pleasant, Michigan, serving mid and northern Michigan. Since 1969, we have grown from a 24-hour crisis service supporting 200 people to a multi-service organization assisting over 30,000 individuals annually. Licensed by the State of Michigan and accredited by the Council on Accreditation for Families and Children, we are committed to offering hope, support, and advocacy through quality services and safe, affordable housing. Guided by our mission to improve lives, we focus on what people can do, empowering them to reach their full potential.
Position Summary: Direct Support Professionals (DSP), also called Direct Care Workers (DCW), are responsible for the daily supervision and support in all daily living activities of consumers as identified in the consumer's Person Centered Plan. These activities regularly include preparing meals, assisting with eating meals, personal care, bathing, dressing, restroom assistance, administering medications, transferring, and transporting to daily activities and medical appointments. All functions are performed with strict adherence to the applicable Michigan Health Code, MDHHS regulations, and contractual obligations between Listening Ear and community agencies or the State of Michigan.
Reporting and Supervision
DSPs report to the Assistant Home Manager or Home Manager of their assigned location.
Essential Job Functions
- Engage with consumers and the Home Manager or other designated staff to identify and implement activities required under the consumer's Person Centered Plan.
- Perform all Person Centered Plan prescribed activities including, but not limited to, meal preparation, clean-up, consumer hygiene, passing medications, consumer recreation activities, and transporting consumers to and from appointments in compliance with relevant laws, regulations, agreements, and Listening Ear standards.
- Accurate and timely completion and delivery of all necessary or required documentation relating to consumer services or home operations.
- Attend and successfully complete all mandatory training and skill development programs, including annual refresher trainings as required.
- Report punctually to work and remain with consumer until relieved from duty by another DSP or supervisor.
This is not an exhaustive list of all assigned duties, responsibilities, or aspects of the job described. Other relevant duties, tasks, or requirements may be assigned to this job any time at the sole discretion of the employer.
