Responsible for collaborating closely with Program Manager, Scrum Master, Technical Lead, and Software Engineers to track and communicate design, development, and support of new features and solutions; identify and correctly diagnose complex customer problems and determine the best course of action to resolve them; lead the creation and execution of User Acceptance Test (UAT) scripts based on defined business requirements; develop and maintain training documents, job aids, and other instructional materials in partnership with business stakeholders; communicate effectively with the Warranty business team to understand requirements, improve current solutions, and ensure alignment with business goals; perform and lead business process analyses to identify opportunities for optimization and efficiency; set priorities and establish work plans with business partners, managers, and technical teams to complete broadly defined assignments and achieve desired results; gather, consolidate, and analyze feedback from business partners to inform solution design and enhancements; coordinate with product development engineers to track and communicate design and development progress; identify, document, and report design, reliability, and maintenance problems, including bugs and defects; provide guidance and support to business partners and managers regarding product integration and usage; support and train business partners, leaders, and subject matter experts on new solutions and processes; ensure compliance with internal policies, procedures, and external regulations in all solution development and deployment activities; provide regular status updates on testing progress and deliver constructive feedback to the development team; utilize and apply knowledge of Jira, Confluence, MS Project, MS Excel, Power BI, Tableau, MS Visio, MS PowerPoint, Azure DevOps, ServiceNow, SharePoint, and Microsoft Teams to perform assigned duties; provide advice to IT and business leaders on enterprise business processes and best practices; collaborate with cross-functional teams, lead technical discussions, and influence decision-making to drive successful outcomes; adapt effectively to diverse business climates and evolving organizational needs; and participate concurrently in multiple projects, balancing priorities and delivering results across initiatives.
Location: Troy, Michigan and multiple undetermined worksites throughout the US;
Salary: $129,500 per year (Benefits include medical, dental, vision, 401(k), STD/LTD, life insurance, and EAP)
Education: Bachelors – Computer Science, Computer Engineering, Information Technology, Electrical Engineering, Electronics Engineering, or in a related field of study (will accept equivalent foreign degree).
Training: None
Experience: Four (4) years in the position above, as a Technical Support Analyst, as a Computer Information Systems Specialist, as a Team Leader, as an Associate Consultant, as a Consultant, or in a related occupation.
Populus Group is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.
