Merchandise Processing Supervisor
Location: Auburn Hills MI
Pay: $14.73 - $17.73 per hour
Job Type: Full-time
Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled
About the Role
At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. In this key operational role, you'll oversee the production process and personnel with a focus on meeting established production and sales goals. You'll ensure quality control, maintain efficient workflows, and contribute to creating an excellent shopping experience for our customers.
What You'll Do
Production & Team Leadership
Direct and ensure completion of daily tasks for production team members, including workspace maintenance
Train new team members on production expectations and processes
Perform quality control inspections to ensure only the best products reach the sales floor
Track and report production metrics at scheduled intervals
Implement strategies to meet product acquisition, production, and sales goals
Manage product rotation and inventory control processes
Operations & Quality Control
Maintain organized workspaces and prepare for next-day production
Support store maintenance and safety protocols
Place and coordinate supply orders for processing needs
Implement product control procedures to prevent shrinkage
Monitor and control property, utility, and supply usage
Customer & Team Relations
Seek ways to improve donor and shopper experiences
Support management in fostering positive understanding of policies and procedures
Communicate effectively with store management regarding operations
Direct complaints and concerns appropriately to management
Training Provided
Paid training on production expectations and store procedures
Ongoing coaching and support from store leadership
Opportunity to build retail and customer service skills
Why Join Us
Mission-driven work that supports programs in your community
On-the-job training
Team-oriented environment
Employee Discount, Employee Assistance Program, and more!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
