Job Duties :
- Treats donors with customer service excellence, presenting a positive image. Responds to customer inquiries, requests, and complaints with a timely and complete response and escalates to leader when appropriate. Provides a service-centric donor experience by interacting with donors respectfully, compassionately, and professionally.
- Prepares collection site, performs set up of equipment, including technology systems
- With a valid driver's license, may operate mobile drive vehicles. Following all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time.
- Performs accurate medical interviews to determine donor eligibility, performs venipunctures/blood draws, ensures donor safety, and re-books donors for future appointments
- Observes and responds to donor questions, concerns, and reactions appropriately
- Other duties as assigned
The list of responsibilities above is not meant to be all inclusive, but rather an overview of daily activities.
Total Rewards Package
Compensation
The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.
Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.
Responsibilities
- Follows all DOT guidelines when operating full-size commercial van/Promaster, and safely transports staff, supplies, and equipment.
- Loads/unloads supplies and performs set up at the mobile site, including technology systems and quality control.
- Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
- Treats donors with customer service excellence, presenting a positive image. Responds to customer inquiries, requests, and complaints with a timely and complete response and escalates to leader when appropriate. Provides a service-centric donor experience by interacting with donors respectfully, compassionately, and professionally.
- May conduct automation (Alyx and/or Trima), including recognizing and responding to automation reactions. Recruits and converts donors for automation.
- Contributes to and upholds a positive team culture and employee experience by fostering teamwork, collaborating effectively, maintaining an encouraging environment, and by supporting coworkers through kind and respectful behaviors.
- Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed. May prepare/pack units for transport.
- Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed.
- Rebooks donors for future donation appointments.
- May be subject to additional background checks as required by sponsor if asked to assist a mobile.
- Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
- Understands and performs in accordance with all applicable regulatory and compliance requirements
- Complies with all standard operating policies and procedures
Qualifications
Education
- High School Diploma required
- GED required
Experience
- 1-3 years relevant people facing experience preferred
- Less than 1 year job-related experience. required
Knowledge, Skills and Abilities
- Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job. required
- Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required
- Must have basic mathematical aptitude and strong attention to detail. required
- Ability to apply judgment to written or oral instructions. required
- Ability to organize work to provide productive workflow. required
- Ability to provide a consistently positive donor experience through professional, empathetic donor-centric service. required
- Ability/desire to contribute to and uphold a positive team culture through respectful communication, behaviors, and collaboration required
- Flexibility to work independently, with a team, and adaptability to changing organizational and donor needs. required
- Strong communication skills, including the ability to respectfully provide and receive feedback to/from peers/donors/leadership. required
- Ability to work evening, weekend, and holiday hours. required
- Ability to learn/utilize computer applications as required to perform duties. required
Licenses and Certifications
- DL NUMBER - Driver License, Valid and in State required
- Cargo certification required
Tools and Technology
- Navigation system. required
- Personal Computer (desktop, laptop, tablet). required
- General office equipment (computer, printer, fax, copy machine). required
- Microsoft Suite (Word, Excel, PowerPoint, Outlook). required
- Screening equipment including: • Lancet • Sphygmomanometer (BP cuff) • Temperature probe • Hemoglobin analyzer required
- Phlebotomy collection equipment that may include blood mixer, Trima, Alyx required
