Macatawa Bank is a true local, community bank. We couple best-in-class financial products, state-of-the-art technology, extraordinary service and fair prices to help our local community partners grow and prosper.
The Digital Sales and Service Manager is responsible for recruiting, managing, and developing a team of Sales and Service specialists within the Bank’s centralized Service Center to ensure the delivery of exceptional customer service and new product sales. This position requires expertise in providing oversight of the Bank’s servicing workflows and related training processes within the Bank’s phone and electronic channels. Being the escalation point for sales opportunities that come from the various electronic communication channels is also necessary.
We are seeking someone to perform the following:
- Provide direct supervision of Service Center Group
- Communicate job expectations and actively coach and mentor sales and service specialists to achieve established performance goals
- Meet and exceed personal sales goals as established by the eCommerce Sales Manager
- Lead projects to develop and implement new or changes to existing servicing processes and tools
- Educate the Service Center team on the features and benefits of the Bank’s products and services so that they can better advise customers and refer new sales opportunities to Sales Bankers
The candidate must have:
- Bachelor’s Degree required, preferably in Business or Management
- Three to five years of bank product sales experience
- One to three years of supervisory experience within a financial institution
- Call Center experience preferred
- Expert customer service skills
- Advanced sales ability
Interested professionals please apply online at www.macatawabank.com/careers
Macatawa Bank is an equal opportunity employer and does not discriminate on the basis of age, gender, race, religion, color, national origin, marital status, genetic information, height, weight, sexual orientation, gender identity, protected veteran, individual with a disability or any other protected status.
