Field Support Specialist
DRiV Garage Gurus
DRiV, the aftermarket division of Tenneco, is a world leader in the international automotive aftermarket built from the combined strengths of Tenneco Inc. with 31 of the best known and respected aftermarket brands, including 14 brands 100 years or older. Our colleagues throughout 25 countries around the world work as one team, driving advancements that help our customers get the most from every vehicle, every ride, every race and every journey.
We are looking for a Field Support Specialist to cover the Chicago market. Someone who is ASE A4, A5, and A6 certified with extensive product and technical knowledge, business expertise, and technical training capabilities. Our ideal candidate is an experienced automotive service professional with a passion for the industry and the desire to share knowledge while promoting a premier portfolio of brands.
The team is ready to act immediately on those candidates who are the best fit for the role. You'll first hear from someone in Talent Acquisition to schedule a phone screen, and then the next step will be a personal interview with our Hiring Manager. We pride ourselves on moving through processes quickly, and you can be sure of transparency and prompt communication throughout.
RESPONSIBILITIES:
* Schedule meetings, shop visits, and training sessions with automotive service providers
* Demonstrate, instruct, guide, and answer questions to support customer use of DRiV product lines
* Provide product demonstrations, training, and technical education on DRiV products
* Deliver technical presentations to enhance customer's knowledge of DRiV products and services
* Represent DRiV at career fairs, expos, and other events to promote the profession of automotive technician
* Communicate project status and sales KPIs to internal sales organization
* Maintain records of all activities using CRM system
* Build customer support for DRiV brands and product lines
* Leverage various marketing channels to feature new and existing products
* Conduct technical training in various automotive repair topics
EDUCATION:
* High School Diploma / GED required; College or Technical Degree preferred
* ASE Certification in A4 Steering and Suspension, A5 Brakes, and A6 Electrical with ASE Master Certification preferred
SKILLS & EXPERIENCE:
* 5+ years applied automotive service experience
* Experience leading technical demonstrations, training sessions, and presentations
* Must hold valid driver's license
* Willingness to travel
* Computer proficiency - Microsoft Office
* Personable, presentable, professional
* Experience communicating with others from diverse functional backgrounds
* CRM (such as Salesforce, C4C) and collaborative software (e.g. WebEx,) experience preferred
* Sales experience preferred
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
