Who We Are
Join a team that puts its People First! First American's GO Title division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
Leadership position that directs and manages the day-to-day operations of a Production Center in the organization's title production operations.
Essential Functions
Directs and manages production processes and employees domestically and globally.
Develops short-term and long-term goals and objectives.
Provides hands-on technical approach with excellent knowledge of process workflow, FAST & electronic imaging databases (DATATREE, DATATRACE, etc.).
Delivery of business segment goals and objectives, team and management performance, appraisals, salary administration, incentives, corrective action (if applicable), and hiring qualified lead candidates are all requirements to operate in this role.
Develops, promotes, and effectively communication production changes, process improvements and other initiatives to improve and engage optimal work performance.
Develops strategic plans in partnership with the Executive Regional Production Director (ERPD) to support the ever-changing business environment.
Ensures teams and individuals understand their roles and responsibilities via clear communication of goals and objectives. Can be approached easily yet is responsible for maintaining a professional work environment.
Drives problem solving activities and makes informed decisions to ensure the business segment produces product of high quality, low cost, and meets cycle time service levels agreed upon with the customer base.
Demonstrates confidence in his/her ability to make decisions and works in concert with the decisions of upper management.
Works directly with the Business Unit Financial Organization and ERPD to constantly improve unit cost performance. Analyzes monthly P&L and unit cost data. Uses available financial tools to provide direction to subordinates and make changes in operations that have positive impact on financial performance of the team(s).
Hires, trains, and develops subordinates. Provides feedback, delegates tasks, and identifies subordinate training needs and those of the organization.
The position may require some travel to customer sites in order to understand their processes, and negotiate/partner with customers.
Drives efforts to ensure organizational flexibility through cross-training objectives and continuously increases outsourcing volumes with global operations.
Job Complexities
Works on a diverse range of problems of moderate scope where analysis of situations or data requires evaluation of a variety of factors and an understanding of current business and technological trends.
On a regular basis, initiates corrective action needed to resolve complex, critical issues. Provides input to and may develop operational plans and works with Senior Management to ensure that plans are integrated with broader strategies.
Supervision Received or Extended
Manages work activities and operations of a Production Center in the organization's title production operations.
Challenges the team to think "outside the box" and works with them to effect change in the organization; will work with senior leaders to provide input on strategic business initiatives.
Knowledge and Skills/Technology Used
Integrity, honesty, excellent communication skills both verbal and written and very good presentation when working with management, executive staff and customers is a must
Demonstrates ability to consistently meets deadlines and drives for results
Strong customer service skills
Ability to multi-task in a fast paced production environment
Effective interpersonal skills and working with offshore teams a plus
Strong working knowledge of Excel and other Microsoft Office products
Efficient use of FAST and Crystal Reports
Typical Education
Bachelor's degree or equivalent experience
Typical Range of Experience
Minimum of 6-10 years in title production
At least 2 years operating in a managerial/leadership position
What We Offer
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
