Job Description:
Key Responsibilities:
Business Analysis & Process Modeling
- Develop process maps, workflow diagrams, and business operating procedures.
- Identify process improvement opportunities and operational impacts.
- Identify and document manual processes, workarounds, and exception-handling procedures.
- Develop end-to-end business and system interaction diagrams.
Product Owner Support
- Partner with Product Owners to refine and maintain product backlogs.
- Assist in developing user stories and defining acceptance criteria by gathering, analyzing, and clarifying business requirements.
- Provide recommendations on requirements traceability and business validation.
User Acceptance Testing (UAT)
- Coordinate UAT execution activities with business stakeholders.
- Track test execution, results, defects, and acceptance decisions.
- Support end-to-end business process testing and release readiness assessments.
- Assist with documenting UAT evidence and acceptance recommendations.
Training & Organizational Readiness
- Support training plans and end-user training materials.
- Create job aids, quick reference guides, and process documentation.
- Support stakeholder readiness, communication, and adoption activities.
- Facilitate training sessions and knowledge transfer activities.
Azure DevOps (ADO) Support
- Support backlog traceability between requirements, testing, and implementation.
- Assist with ADO dashboards, reporting, queries, and documentation.
Documentation & Governance
- Create and maintain project documentation, requirements artifacts, process, training and reference guide documentation.
- Document business rules, validation rules, and exception processing requirements.
- Support project compliance with organizational delivery methodologies and governance requirements.
- Maintain documentation repositories, knowledge bases, and project wikis.
Required Qualifications:
- 8+ years of experience gathering requirements from user
- 6+ years of experience designing technical and business requirement documentation
- 4+ years of experience with Agile methodology / SCRUM processes and ceremonies
- 3+ years of experience maintaining and organizing Epics, Features, User Stories, and Tasks using Azure DevOps backlog management tools (Kanban board, Sprint board, etc.).
- Document current-state and future-state business processes.
- Develop UAT strategies, test scenarios, and business validation plans.
Preferred Qualifications:
- Experience using Azure DevOps for backlog and work item management
- Experience supporting Product Owners in Agile delivery environments.
- Experience developing UAT plans, scenarios, and business validation strategies.
- Experience creating training plans, training materials, and operational readiness documentation.
- Experience facilitating business process analysis and workflow modeling utilizing tools like Bizagi.
- Strong stakeholder facilitation, communication, and documentation skills.
- Experience with large-scale government, healthcare, financial, or enterprise system implementations preferred.
- Experience documenting complex business program area integrations and data flows.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
