| Position Title: | Dispatch Specialist | |
| Location: | Big Rapids (Main Campus) | |
| Department: | 57000 - Public Safety | |
| Advertised Salary: | $23.43 hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement | |
Benefits:
| Comprehensive benefit package (health care, vacation, etc.). Please see the following link for a list of benefits offered with this position. Clerical Tech Association (CTA) | |
| FLSA: | Non-Exempt | |
| Temporary/Continuing: | Continuing | |
| Part-Time/Full-Time: | Full-Time | |
| Union Group: | Clerical-Technical Association (MEA-NEA) | |
| Term of Position: | 12 Month | |
| At Will/Just Cause: | Just Cause | |
| Summary of Position: | Coordinate the Public Safety Department communication system and perform a variety of police records support functions, some of which require special certification.
This position will be expected to work different/longer hours during times of emergency.
This is a CTA-MEA/NEA position. | |
| Position Type: | Staff | |
| Required Education: | Associate's Degree
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| Required Work Experience: | Six months work experience in dispatching, law enforcement, or as an equivalent emergency communication professional.
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| Required Licenses and Certifications: | LEIN certified or achieve such certification within 60 days of hire.
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| Physical Demands: | | |
| Additional Education/Experiences to be Considered: | Bachelor's Degree
One year of police dispatcher experience.
Formal training in law enforcement and/or dispatching-related discipline. | |
| Essential Duties/Responsibilities: | • Answer incoming calls and direct communications to the proper destination and/or assign the appropriate response service such as dispatching police officers to non-emergency complaints, referral of emergency police, fire, and EMS requests to Central Dispatch.
• Coordinate police response and services to University students, faculty, and staff as needed.
• Monitor and coordinate response to intrusion, hold-up, and fire alarm systems.
• Type, keyboard, input, record and file records according to established procedures.
• Responsible for the selection, training, scheduling, and supervision of all student dispatchers.
• Process payroll for all DPS student employees.
• Upon authorization to do so, will initiate and notify constituents via emergency mass communication system in various emergencies.
• Serve as active member of the Emergency Response Team (ERT) and assume responsibilities as outlined in the Emergency Response Plan and Procedures.
• Review forms and other documents to assure proper completion.
• Retrieve and input data utilizing a computer and printer.
• Collect fines and fees and issue receipts; issue guest parking permits, and assist in the administration of the parking program as directed.
• Validate and edit police reports.
• Disseminate police reports/warrant requests.
• Maintain supplemental reports.
• Certified LEIN operator.
• Process abandoned vehicle reports.
• Process traffic citations.
• Process property dispositions.
• Assist General Counsel with FOIA requests.
• Conduct background checks for other agencies.
• Process requests for police reports.
• Conduct driving records checks for Motor Pool and other University departments on an as needed basis.
• Maintain confidentiality as required by law and department procedures.
• Prepare/coordinate department/University mail/document deliveries.
• Responsible for tracking, and appropriately dispatching the Public Safety Officers.
• Selection, training and supervising student dispatchers and part-time personnel in dispatch, in accordance with University policies and applicable laws.
• Response/coordination of DPS communication in emergencies/mass casualties/disasters.
• Serve as the Terminal Agency Coordinator (TAC) as required by the Michigan State Police and FBI CJIC.
• Serve as the Local Area Security Officer (LASO) as required by the Michigan State Police and FBI CJIC.
• Maintains the department’s records system, as directed.
• Report directly to the Director of Public Safety.
• Carries out responsibilities in accordance with university policies and applicable laws.
• Cultivates an environment of belonging that values, respects, supports, and celebrates
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