Description
Position Summary:
The Loan Officer is responsible for interviewing applicants, analyzing credit reports, and recommending lending solutions that align with members' financial needs. They ensure accurate documentation, regulatory compliance, and timely loan processing while promoting the Credit Union's products and digital services. The role involves proactive outreach, fraud detection, and achieving performance goals. As experience grows, responsibilities expand to include complex financial analysis leading training and serviceimprovement initiatives and supporting peers in the absence of leadership.
Work Arrangement:This position is able to work onsite at our Charlotte Branch.
Schedule:
This position requires working a standard 40 hour week during Branch hours of operations
Monday - Thursday 8:45am - 5:45pm
Friday 8:00am - 6:15pm
Rotating Saturdays 8:45am - 1:15pm
Employees work every other Saturday and receive a consistent day off during the week to offset their hours
Scheduled hours could change based on business need and future department growth.
An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.
Compensation & Benefits:
Starting at $21/hour dependent on experience
100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
401(k) with a company match
Tuition Reimbursement
Up to 12 Weeks of Paid Parental Leave
Learn more about our benefitshere
Essential Duties & Responsibilities:
Loan Officer I:
Actively listen to uncover each member's stated and unstated financial needs, conduct a comprehensive analysis of their financial profile, and recommend tailored solutions that support their long-term financial well-being, while successfully cross-selling complimentary products and services that meet their needs.
Identify and sell products and services, provide personalized financial education to enhance member experience, and achieve individual and departmental goals.
Interview consumer loan and Visa applicants while providing information on products and services that best meet the applicant's needs. Request, verify, and submit all appropriate information to Instant Decision, transfer any referred applications to underwriting and then deliver approval or denial of loan application after Instant Decision or Underwriter review.
Gather, analyze, and interpret credit report data to identify potential financial risks and compile comprehensive findings that inform underwriters in making timely lending decisions based on a complete application, while ensuring compliance with all applicable regulations and internal policies are met. Maintain an understanding of credit risk through the member interview process and accurate application documentation to minimize organizational risk.
Follow regulatory and lending policy requirements including the Bank Secrecy Act, Office of Foreign Asset Control, Anti-Money Laundering Regulations, Equal Opportunity Credit Act (ECOA), Fair Credit Reporting Act (FCRA), and Truth in Lending Act (TILA).
Utilize thorough review of each member's unique financial position during all member interactions to further develop relationships with members, prospects, and loan applicants, offering products and services with measurable success, identifying and closing loan opportunities and referring deposit and digital products.
Engage with members and prospective members through community events to build relationships and grow the branch.
Promote and guide members in using Credit Union technology, enhancing their experience and empowering members to manage their finances with ease and confidence.
Engage in branch, organizational, and self-paced training to strengthen competencies within the role while building skills and abilities required for future growth and readiness.
Review member interactions, applications, and account activity for red flags such as unusual activity, account access anomalies, and high-risk application indicators; ask clarifying questions to verify identity and intent; and promptly escalate concerns to the Fraud Department to ensure timely investigation and resolution, protecting both members and the Credit Union.
Support crossdepartmental operational needs by performing designated tasks to enhance efficiency, maintain productivity, and contribute to service and growth across the Credit Union.
Loan Officer II:
Independently demonstrate fraud prevention responsibilities and engage and communicate with members and peers with confidence, communicate concerns clearly, support peers by sharing insights and promote fraud awareness to strengthen collective vigilance across the team.
Consistently drive loan production by proactively identifying opportunities, recommending appropriate loan solutions and supporting products, and consistently meeting or exceeding established sales and origination goals.
Analyze member behavior to identify emerging trends and patterns, proactively bringing insights forward for discussion to inform strategic decisions and enhance member experience.
Identify and recommend opportunities to enhance efficiency by initiating conversations around process and procedure improvements, fostering a culture of innovation and operational excellence.
Senior Loan Officer:
Proactively identify gaps in team knowledge or performance related to processes, procedures, sales, or service; collaborate with leadership to design and... For full info follow application link.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
