Human Resources Operations Director
Department: Human Resources
Location: Grand Rapids, MI
SUMMARY The Director of Human Resources Operations provides leadership and oversight for the day-to-day internal operations of the Human Resources department. Reporting to the Executive Director of Human Resources, this position is responsible for translating established HR strategy, priorities, and direction into effective operational practices, systems, processes, and workflows. The Director provides direct leadership and supervision to assigned HR staff and ensures HR operations are efficient, consistent, compliant, service-oriented, and responsive to the needs of the College. The position provides operational leadership in areas including employee and labor relations, HR information systems and data, policy administration, process improvement, compliance, and other assigned HR functions. Working in close partnership with the Executive Director and other HR leaders, the Director ensures effective execution of department priorities, identifies opportunities to strengthen HR operations, and uses data, technology, and continuous improvement practices to enhance service delivery and the employee experience. The Director serves as a key operational resource to College leaders and helps ensure HR practices consistently support the College's organizational and student-centered priorities.
Requisition ID: 1167
Position Number: 00001047
Group: https://www.grcc.edu/faculty-staff/human-resources/employee-groups-resources/employee-groups/meet-confer
Schedule: 40 hours / 52 Weeks
Compensation: Grade Level M3 $82,306
Benefits: https://www.grcc.edu/faculty-staff/human-resources/benefits-insurance/medical-plans/new-hire-benefit-enrollment
Reports to: Executive Director of Human Resources
Posting Opens: 08/21/2026
Posting Closes: Open until filled
JOB SPECIFICATIONS Education Credentials
- Bachelor's degree in Human Resources or related field required.
- Certification as a Human Resources Professional is preferred.
Work Experience
- Minimum 7 years' experience with increasing responsibilities in human resources required.
- Supervision and administrative experience in human resources required.
- Experience in higher education and a union environment is preferred.
Skills
- Communication and Interpersonal Skills: Excellent communication skills, both written and verbal, to collaborate with diverse stakeholders and build effective relationships.
- Problem Solving: Strong problem-solving skills to address complex HR issues, conflicts, and challenges.
- Ability to develop creative and practical solutions in a dynamic environment.
- Ethical and Professional Conduct: High ethical standards and a commitment to maintaining confidentiality and professionalism.
- Conflict Resolution: The ability to handle employee disputes and conflicts professionally and with sensitivity.
- Adaptability: Flexibility and adaptability to navigate changes in the College needs, industry trends and union agreements/employee handbooks.
- Demonstrated ability to lead, supervise, develop, and hold staff accountable while fostering a collaborative, respectful, and service-oriented work environment.
- Ability to effectively manage multiple priorities, competing demands, and complex assignments while maintaining accuracy, organization, and appropriate follow-through.
- Ability to remain composed, professional, and solution-focused when managing high-pressure, sensitive, urgent, or rapidly changing situations.
- Demonstrated ability to assess urgency, establish priorities, make sound decisions, and appropriately escalate matters when necessary.
- Strong interpersonal skills with the ability to demonstrate empathy, emotional intelligence, discretion, and sound judgment when working with employees, leaders, and other stakeholders.
- Ability to navigate difficult conversations, conflict, and sensitive employee matters with professionalism, objectivity, and respect.
- Demonstrated ability to build trust and productive working relationships with individuals at all levels of the organization.
- Ability to balance employee needs, operational requirements, compliance obligations, and organizational priorities when evaluating issues and making recommendations.
- Demonstrated adaptability and resilience when priorities, circumstances, or organizational needs change.
- Strong organizational and time-management skills with the ability to manage deadlines and ensure timely completion of critical HR activities.
- Ability to work independently, exercise appropriate judgment, and take initiative while recognizing when consultation or escalation is necessary.
- Demonstrated commitment to confidentiality and the ability to appropriately manage sensitive and confidential information.
- Strong written and verbal communication skills, including the ability to communicate complex or sensitive information clearly and effectively.
- Demonstrated ability to analyze problems, identify practical solutions, and make well-reasoned recommendations.
- Ability to lead through change and support employees and teams during periods of organizational or operational transition.
Physical Demands
- The position requires long periods of sitting, standing, reading, and writing, listening and speaking.
Mental Demands
- Display patience, diplomacy and excellent public relations skills.
- Ability to plan and work independently as well as work as a part of a team.
Working Conditions
- GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
- Ability to work in a high traffic, indoor office environment.
- Travel to offsite locations may be required.
NEXT STEPS / APPLICATION PROCESS
Please fill out an application athttps://www.grcc.edu/jobs. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
NONDISCRIMINATION STATEMENT
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.
To apply, visit https://apptrkr.com/9782740
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