Full Time Call Center Admissions Specialist I
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Full Time Call Center Admissions Specialist I
STATUS: Full-time, Non-Exempt
DEPARTMENT: Admissions - Call Center
LOCATION: Grand Rapids, W.A. Lettinga Campus / Hybrid - Work from Home
REPORTS TO: Manager - Call Center
PAY: $15.00/ hr
SUMMARY:
This position is expected to be an expert in all of the job duties of an Admissions Specialist I and II and act as an informal team lead by assisting other call center agents when the manager is not available. In addition to the Admissions Specialist duties, like receiving and responding to incoming phone calls, chats, and emails, the Senior Admissions Specialist will help other staff members with these same functions, providing guidance and feedback on best practices. The Senior Call Center Admissions Specialist will also assist in training new staff, be responsible for the break sheet schedule, and report/document issues to management for operational issues (like calls in the queue) or performance observations. Although a hybrid, there may be scheduled office work days based on the needs of the business. This role will also assist with operational reports and monthly KPI statistics, special projects, and representing the Call Center when needed at internal meetings. These responsibilities are performed in an ethical manner consistent with the University's mission, vision, and values which include diversity, equity and inclusion.
RESPONSIBILITIES:
High School Diploma required. Relevant college coursework and/or an Associate's / Bachelor's Degree is highly preferred.
- 2 or more years of call center experience preferred.
- Some Sales skills/sales experience required.
Ability to process large amounts of information quickly in a fast-paced environment.
- Demonstrated ability to work accurately and effectively with computerized data systems.
- Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation, and positive reactions to change and conflict resolution.
- Excellent interpersonal, communication, and presentation skills, both written and oral which transcend diverse audiences.
- Ability to communicate effectively and relate well to students, parents, faculty, staff, and others while maintaining appropriate confidentiality.
- Demonstrated motivational and problem-solving capabilities with a high degree of integrity, ethics, and dedication to the mission of the University.
- Business office environment. Prolonged sitting. Use of personal computer and telephone (eye and hand strain). Reliable transportation to the Lettinga Campus is required.
- Occasional lifting up to 25 pounds.
https://davenport.csod.com/ux/ats/careersite/15/home/requisition/3219?c=davenport
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