Education
- High School Diploma required
- equivalent required
- In lieu of academic degree, equivalent combination of education and/or commensurate experience (2+ years) in healthcare or blood banking required
Experience
- 1-3 years Minimum 1-year health care, laboratory, or blood banking experience required
- 1-3 years Minimum 1-year donor qualification or record review experience preferred
Knowledge, Skills and Abilities
- Demonstrate service excellence skills with ability to use tact and care in all situations according to people’s individual differences. required
- Ability to apply judgment to detailed but very structured written or oral instructions. required
- Able to organize work to provide productive work flow. required
- Be able and available to work a flexible schedule as required based on volume, timing of blood collections and other departmental variables. required
- Ability to write complex reports and correspondences. required
- Ability to speak effectively with donors, volunteers and employees of the organization utilizing instructive or persuasive skills. required
- Ability to work independently with minimum supervision, multi-task, and work with confidential information. required
- Demonstrated knowledge of current Good Manufacturing Practices, Food and Drug Administration (FDA) regulations, and AABB standards related to blood center operations and collection requirements. required
- Possess the following: * Professional demeanor * Projection of appropriate professional image * Analytical skills * High level of organizational and detail-oriented skills * Excellent communication and customer service skills. required
Tools and Technology
- Personal Computer (desk top, lap top, tablet) required
- General office equipment (computer, printer, fax, copy machine) required
- Microsoft Suite (Word, Excel, PowerPoint) required
- Telephone required
