The Best Western Plus Marquette is looking for a friendly, dependable, and customer-focused Part-Time Front Desk Attendant to join our team. This position is ideal for someone who enjoys working with people, providing excellent customer service, and being part of a professional hotel environment.
The Front Desk Attendant is responsible for creating a welcoming experience for our guests while efficiently handling check-ins, check-outs, reservations, guest requests, and general front desk duties.
Schedule
- Part-time, approximately 2–3 shifts per week
- Primarily afternoon/evening shifts
- Must be dependable and able to work scheduled shifts
- Some weekend availability is essential
Essential Responsibilities
- Welcome guests with a friendly and professional attitude
- Check guests in and out efficiently and accurately
- Process payments and follow all credit card verification procedures
- Answer phones and assist guests with questions and requests
- Make and modify reservations according to hotel policies
- Provide information about hotel amenities, local attractions, restaurants, and area activities
- Address guest concerns professionally and work to resolve issues promptly
- Monitor the front desk and hotel lobby to maintain a safe, clean, and welcoming environment
- Communicate important guest or operational information to management and the next shift
- Maintain accurate records and complete required front desk paperwork
- Follow all hotel policies and procedures
- Assist with light cleaning and organization of the lobby/front desk area as needed
- Protect guest privacy and maintain confidentiality
- Perform other duties as assigned by management
What We’re Looking For
- Excellent customer service and communication skills
- Friendly, positive, and professional personality
- Reliable and punctual
- Ability to remain calm and professional in challenging situations
- Strong attention to detail
- Ability to multitask in a busy hotel environment
- Comfortable using computers and learning hotel software
- Ability to work independently while also being a team player
- Previous hotel or customer service experience is preferred but not required; we are willing to train the right person
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to occasionally lift and carry items weighing up to approximately 25 pounds
- Ability to bend, reach, and perform routine front desk and guest-service tasks
Why Join Our Team?
- Part-time schedule with approximately 2–3 shifts per week
- Professional and welcoming work environment
- Opportunity to work at a newer, growing hotel
- Training provided
- Opportunity for additional hours as available
If you are dependable, personable, and enjoy helping people, we would love to hear from you!
