Position: Housing Resource Navigator
Classification: H.S. 01-04* ($17.44 - $18.60 - $19.68 - $20.89)
Hours: 40 hrs per week
Supervisor: Housing Coordinator
Positions Supervised: None
Mission Statement
EightCAP, Inc. improves our community by collaborating with private, government, and community organizations to deliver programs that alleviate the causes of poverty and its effects, allowing individuals to become self-sufficient. The Housing Resource Navigator plays a vital role in this mission by connecting clients with essential resources and supporting them on their path to independence.
Role Overview
The Housing Resource Navigator supports individuals and families at risk of or experiencing homelessness by conducting assessments, shelter diversion, housing navigation, outreach, and resource coordination to help clients secure safe, stable housing and avoid shelter entry when possible. By reducing immediate barriers, the Housing Resource Navigator contributes to fostering stability and self-sufficiency.
Key Responsibilities
- Conduct client assessments for housing needs, eligibility, and diversion opportunities.
- Use conflict resolution and problem-solving to help clients identify safe alternatives to emergency shelter.
- Assist with housing search, applications, landlord negotiations, and placement.
- Provide street outreach and direct engagement with people experiencing unsheltered homelessness.
- Maintain accurate records for Coordinated Entry, By-Name Lists, and funder reporting.
- Connect clients to services for income, mental health, medical care, legal aid, and other needs.
- Collaborate with the Housing Coordinator to support grant goals and compliance.
- Other duties as assigned
Our CORE Values at Work
- Accountability: Maintain reliability, accuracy, and adherence to program requirements in all aspects of the role, while demonstrating responsibility in team interactions and shared goals.
- Communication: Engage clients with clear, empathetic, and professional communication while fostering collaborative relationships with colleagues, supervisors, and other departments.
- Compassion: Approach each client interaction with sensitivity and understanding and cultivate mutual respect and support within the workplace.
- Empowerment: Equip clients with the tools and knowledge to address their immediate needs and make informed decisions, while also empowering team members through collaboration, support, and knowledge-sharing.
Qualifications
Required:
- Associate degree in a related field or two years of experience in social work, human services, or comprehensive family support.
- Strong organizational and communication skills, with proficiency in Microsoft Office and database systems.
- Valid Michigan driver’s license with a satisfactory driving record and reliable transportation.
- Successful clearance of DHS Central Registry and Criminal History Record Check.
- Must be able to obtain SOAR Certification within one year.
Preferred:
- Bachelor’s degree in a related field.
- Experience working with diverse populations and navigating public assistance programs.
Benefits
Benefits include health, dental, vision, life insurance, AD&D, medical flex, and a 401k with a 5% employer match on your one-year anniversary. Benefits begin on your 31st day of employment.
EightCAP, Inc. is an equal Employment Opportunity Agency. Auxiliary aides and services are available upon request to individuals with disabilities. Information contained in this posting is available in alternative format for individuals with disabilities. To request alternate format posting information, write to the above address, or call (616) 754-9315, or 1-800-649-3777, (Telephonic Device for the Deaf, TDD)
