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Dealer/Diagnostic Support - Service Parts Analyst
Job Code Number
400996215
Job Description
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have We have headquartered in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at www.V2soft.com to know more.Job Description:
The Service Parts Analyst (SPA) plays a critical role in supporting vehicle launch readiness by managing the creation, maintenance, and release of service parts across multiple vehicle programs. This full-time onsite contract position ensures timely and accurate part setup using various internal systems and collaborates cross-functionally to resolve issues impacting service part availability and accuracy.
Key Responsibilities:
- Create, maintain, and release service parts to meet vehicle launch timing requirements.
- Manage high-volume part setups (8,000–10,000 annually) and changes (2,000–2,500 annually) based on Change Notices (CN).
Utilize internal systems to ensure accurate part setup and tracking, including:
- TeamCenter
- SBOM / EBOM
- WebCN
- EMEA PDF
- Fiat Systems (CSPS, ePER)
- Internal Qlik Dashboards
Support various vehicle change categories:
- New: Entirely new vehicle family
- Platform Variant (P/V): Significant modifications to existing platforms
- Mid-Cycle Action (MCA): Styling updates with carryover structure
- Carry Over (C/O): Minor updates or improvements
- Escalate issues promptly to Client supervisors and participate in regular checkpoint reviews.
- Track progress using internal dashboards and communicate status updates effectively.
Basic Qualifications:
- High school diploma or GED
- 3+ years of experience in automotive service parts or as an automotive technician
- Computer proficient-PC literacy with Windows, Google, Microsoft Office Suite
- Experience working in a team environment
- Problem solving skills
Preferred Qualifications:
- Bachelors degree
- Development of Client service products
Familiarity with:
- Bill of Materials
- Common service part practices and methodologies
- Good analytical, organization and communication skills
- Enhanced MS Excel knowledge
V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.
