Join Mercantile Bank as a Full-Time Teller and immerse yourself in a dynamic, customer-focused environment where innovation thrives. Here, you'll play a crucial role in shaping clients' banking experiences while working onsite among a team that values collaboration and integrity. Your problem-solving skills will be put to the test as you tackle challenges and implement solutions that enhance customer satisfaction. Experience the excitement of contributing to a high-performance culture that prioritizes excellence and inclusivity.
This position not only offers you the chance to hone your financial acumen but also allows you to be part of a forward-thinking organization that supports your professional growth. If you're ready to make a meaningful impact in the banking industry, this is the opportunity for you. Embrace the chance to work in an energetic atmosphere that values your contributions.
Core Responsibilities:
- Operate a cash drawer and provide excellent customer service on a variety of transactions
- Identify cross-sell opportunities and refer to the appropriate team member(s)
- Work in a team atmosphere and communicate professionally with customers as well as peers
Why Mercantile Bank?
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.
As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
A Look into Your Day
As a Full-Time Teller at Mercantile Bank, your primary responsibility will be to deliver exceptional customer service while efficiently processing transactions, ensuring compliance with bank policies and federal regulations. You will manage a cash drawer, conduct deposits, withdrawals, loan payments, and check cashing, all while maintaining a keen eye for detail to prevent fraud. Working collaboratively in a team-oriented environment, you will communicate professionally with both customers and colleagues, fostering positive relationships and enhancing the overall customer experience. Actively seeking cross-sell opportunities, you'll utilize Mercantile Bank's Customer Relationship Management System (360 View) to connect clients with appropriate team members for advanced service needs.
Your role will also involve promoting self-service options, assisting with appointment scheduling for higher service needs, and maintaining up-to-date knowledge of our products and services. With a commitment to excellence, you will play an integral role in meeting sales goals and supporting the branch's transactional services.
What We're Looking For
To excel as a Full-Time Teller at Mercantile Bank, candidates should possess a range of essential skills and qualities. Effective communication is paramount, as you will engage with customers and collaborate with coworkers daily. Your ability to handle cash with precision and perform accurate data entry is critical for maintaining trust and efficiency in transactions.
Prioritizing tasks and multitasking under pressure are vital in a fast-paced banking environment. Strong interpersonal skills will enable you to build rapport with customers, ensuring they feel valued and understood. Demonstrating patience, courtesy, and friendliness will enhance the customer experience, while sales and customer service skills will be key in identifying and acting on cross-sell opportunities.
Additionally, organization and attention to detail are crucial for balancing cash drawers and processing transactions accurately. A proactive approach toward learning and implementing training will empower you to adapt and thrive within the role while delivering exceptional service consistently.
Requirements:
- Ability to prioritize and multitask job expectations
- Cash handling with accuracy with the ability to effectively count cash back to customers
- Ability to type and enter data with accuracy via computer systems
- Takes initiative to learn and implement training provided
- Problem solving
- Interpersonal and customer service skills
- Organization and attention to detail
- Function well in a fast-paced and at times stressful environment
- Clear and efficient communication (Verbal and Written)
Preferred Qualifications:
- Needs based sales experience
Schedule:
Monday - Friday 8:30am-5:00pm, some Saturdays - 8:30am-12:30pm. Community activities may require evening and weekend hours. Day travel is required for some meetings and training.
