Licensed Property & Casualty Agent
ID
2026-62539
Category
Customer Service/Support
Location : Address
13700 Oakland Avenue
Posting Location : City
Highland Park
Posting Location : State/Province
MI
Posting Location : Country
US
Location : Postal Code
48203
Position Type
Full-Time
Remote
No
Overview
Qualfon is hiring Property & Casualty Insurance Advocate, you will be a trusted resource for our members, helping them navigate their insurance needs with confidence and clarity. This is a service-focused role, no cold calling, where you will respond to inbound inquiries and provide expert guidance on personal lines insurance products. You will work remotely, balancing multiple systems and communication channels to deliver a seamless and personalized experience
Hourly pay rate - $23.50
Veterans and their family members are encouraged to apply.
Responsibilities
* Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes.
* Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations.
* Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies.
* Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information.
* Maintain required certifications and actively pursuing opportunities to grow product knowledge.
* Meet performance metrics related to service quality, responsiveness, and member satisfaction.
Qualifications
* High School diploma or GED required; some college degree preferred.
* At least 6 months of customer service experience required (healthcare, retail, hospitality, food and service industry); some contact center experience is a plus.
* Strong written and verbal communication skills with a professional and empathetic tone.
* Ability to multitask across multiple applications while maintaining focus and accuracy.
* Must have an Active Property & Casualty or Personal Lines license
* Typing speed of 20 WPM with 90% accuracy.
* Solid understanding of insurance compliance and regulatory standards.
* Strong research and internet skills; quick learner across various subjects and systems.
* Basic technical troubleshooting skills and comfort with digital tools.
Who We Are:
Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey. Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. At Qualfon, you'll find more than just a job, you'll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.
What We Offer:
We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
Medical, Dental & Vision Coverage with multiple plan options
Telemedicine & Mental Health Support for convenient care
Paid Time Off (PTO) that grows with your tenure
401(k) with Company Match to help you plan for the future
Employee Assistance Program (EAP) with free counseling and wellness resources
Company-Paid Life & Disability Insurance for added peace of mind
Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
Voluntary Benefits including accident, critical illness, hospital coverage, and more
Additional Perks like legal assistance, identity protection, and pet insurance
QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Pay Range
USD $23.50 - USD $23.50 /Hr.
