Position: Assistant General Manager (Limited-Service Hotel)
Reports To: General Manager
Department: Operations / Guest Services
Status: Hourly, Non-Exempt
Position Summary
The Assistant General Manager (AGM) supports the General Manager in overseeing daily hotel operations in a
limited-service hotel environment. This role assists in managing guest services, staff performance, financial
controls, and brand compliance while ensuring a high level of guest satisfaction and adherence to company
policies and brand standards.
Primary Responsibilities
• Assist the General Manager with daily hotel operations and overall property performance.
• Provide leadership and supervision to front desk, housekeeping, and other operational departments.
• Ensure compliance with hotel brand standards, policies, and procedures.
• Support scheduling, staffing, training, and performance management of hotel team members.
• Monitor labor costs and operational expenses to align with budget expectations.
• Assist with guest service recovery and resolution of guest concerns.
• Oversee front desk operations including check-in, check-out, and audit support as needed.
• Conduct inspections of guest rooms and public areas to ensure cleanliness and maintenance standards.
• Assist with inventory management and ordering of supplies.
• Support safety, security, and emergency procedures.
• Complete administrative duties, reports, and assigned projects as directed.
• Act as Manager on Duty (MOD) in the absence of the General Manager.
• Other duties as assigned.
