General Summary
Under the supervision of the Director of Financial Aid, employees in this position perform a variety of clerical and support tasks pertaining to the financial aid process. Responsibilities include assisting current and prospective students with financial aid inquiries, FAFSA completion, Loan Entrance Counseling, MPNs, and required financial aid documentation. This position requires the ability to communicate with a high degree of diplomacy and professionalism while maintaining confidentiality. Requires knowledge of federal, state, and institutional financial aid rules and regulations.
Duties and Responsibilities
Examples of duties performed by this position include:
- Responds to financial aid inquiries and provides services as necessary for students, faculty, staff, and the public in person, by mail, electronically, and/or via telephone. Assist students on the use of MYGOCC.
- Performs FAFSA Import and the verification of student files to ensure compliance with federal and state regulations.
- Review and award institutional, state, and external scholarships.
- Monitors enrollment levels and adjust awards as necessary.
- Maintains work-study contracts, monitors hours, adjusts awards as required, and post job descriptions online and on campus.
- Cross-Trained to assist with customer service and walk in traffic within the Student Services Department.
- Reviews and maintains the procedure manual for this position.
- Monitors and communicates with financial aid students requiring proof of attendance. Releases financial aid upon attendance verification.
- Process Return to Title IV calculations and utilize NSLDS to report student withdrawals within the federal regulation timeframe. Notify Business Office of any results requiring action.
- Create and mail SAP letters each semester.
- Identify students requiring Exit Counseling, create and mail letters.
- Assist with office coverage during evening hours, including receiving payments for the Cashier’s Office. Provide reconciliation to Cashier’s Office as needed.
- Create and track delinquent and default loan mailings.
- Evaluate and coordinate the department’s web presence to ensure accurate, relevant, and comprehensible content. Maintain links, revise, update, and compose new content as needed.
- Scan and maintain student records, insuring accurate and organized document management.
- Other duties within the scope of this position as assigned by their supervisor.
