Job Details

Position Title:
Office Professional - Teaching and Learning Center (On Site - University Center, MI)

Employee Group:
Support

Division/Department:
Teaching/Learning Center

Status:
Part-time, 29 hrs/week, 52 weeks/year

Starting Salary:
$17.53 – $19.45 per hour: Commensurate with Qualifications and Experience

Position Summary Information

Position Accountabilities and Essential Functions

The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity and inclusion in students, faculty and staff.

POSITION SUMMARY

The Office Professional provides administrative support to the TLC Manager and WRIT Center Coordinator, as well as the overall department. This position serves as the first point of contact for the Teaching & Learning Center (TLC) and WRIT Center, creating a welcoming and inclusive environment while coordinating academic referrals through the Student Support System.

Primary responsibilities include providing excellent customer service, scheduling meetings and appointments, entering academic referrals into the database, conducting student outreach and follow-up, troubleshooting inquiries, training and supervising student assistants, preparing onboarding and off-boarding materials, assisting with assessment projects and reporting, drafting requisitions, assisting with budget requests, and providing administrative support to department leadership.

This position serves as a departmental resource and requires broad knowledge of College and departmental policies, procedures, and operations. Success in this role requires outstanding interpersonal communication, organization, attention to detail, time management, and the ability to anticipate priorities while managing multiple assignments and deadlines.

The successful candidate must be dependable, self-motivated, detail-oriented, and committed to supporting student success.

Typical TLC Core Hours:

• Monday – Thursday: 8:00 AM – 6:00 PM
• Friday: 8:00 AM – 4:00 PM

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING

Administrative Office Support

• Provide administrative support for the TLC Manager and WRIT Center Coordinator.
• Deliver exceptional customer service at the TLC front desk.
• Serve as the primary contact for phone, email, and in-person inquiries.
• Maintain staff schedules, website pages, outreach requests, and draft social media content.
• Coordinate onboarding activities for new staff.
• Hire, train, supervise, and evaluate student employees.
• Maintain office supply inventory, prepare requisitions, and monitor department budgets.
• Attend departmental meetings and prepare meeting notes.
• Serve on institutional committees as requested.

Office Technology Support

• Set up and operate technology for meetings, workshops, Zoom, and Microsoft Teams sessions.
• Maintain departmental Google Drive and Microsoft Teams repositories.
• Utilize Microsoft Office and College systems including:
  • CRM Advise
  • TracCloud
  • Outlook
  • Colleague
  • SharePoint
  • CyberTutor
• Learn and implement new technologies and procedures as needed.

Learning Support

• Welcome students and connect them with appropriate learning resources.
• Conduct outreach for Student Support System referrals.
• Assist students in scheduling tutoring and learning support appointments.
• Refer students to additional campus resources when appropriate.

Other Duties

• Perform additional office support responsibilities as assigned.

Required Qualifications

• Commitment to the community college mission and student success.
• Dedication to serving students from diverse backgrounds.
• Associate's degree or equivalent knowledge and skills.
• At least one year of administrative or office support experience providing excellent customer service.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Intermediate to advanced technology skills, including Microsoft Office applications, scheduling systems, and student information systems.
• Ability and willingness to learn new technologies, systems, and procedures.
• Excellent interpersonal communication and collaboration skills.

Additional Experiences Considered

• More than three years of office-related experience.

Application Deadline

Position will remain open until filled.

First consideration will be given to applications received by June 22nd.

The College reserves the right to close the recruitment process once a sufficient applicant pool has been identified.

Special Instructions to Applicants

Complete an online application and attach:

• Cover Letter addressing the required skills of the position
• Resume
• Copies of transcripts (official transcripts required upon hire)
• Certifications and/or licenses (if applicable)

Posting Specific Questions

Applicants will be asked:

• How did you hear about this position?
• Reflect on a time when you were responsible for moving a goal or activity forward. What specific strategies did you use to remain focused, proactive, and productive?
• Many students question whether they belong in college or hesitate to seek academic support. As the Office Professional for the Teaching & Learning Center and WRIT Center, how would you:
  1. Create a welcoming and inclusive environment?
  2. Help normalize and reduce the stigma surrounding learning support services?
• The TLC's core hours are Monday–Thursday, 8:00 AM–6:00 PM, and Friday, 8:00 AM–4:00 PM. Are there days or times you are unavailable?

Applicant Documents

Required Documents

• Resume
• Cover Letter
• Transcript 1

Optional Documents

• Letter of Recommendation 1
• Letter of Recommendation 2
• Letter of Recommendation 3
• Professional Certifications or Licensures
• Transcript 2