Service Contract Administrator is a critical role responsible for ensuring that customer contracts, warranties, and functional locations are accurately established, maintained, and governed within SAP S/4HANA. This position ensures effective Service Business execution through proper contract and warranty determination, cost control, resource alignment, and service readiness. The role works closely with Project Teams, Customer Support, Field Service, Renewals, Finance, Shared
Services and Delivery Organizations to ensure contractual compliance, financial accuracy, and high-quality customer service delivery.
We offer:
What We Offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here:https://www.dematic.com/en-us/about/careers/what-we-offer/
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensationand training.
The base pay range for this role is estimated to be$110,000 to $137,000 annual at the time of posting. Final compensation willbedeterminedbyvarious factorssuch as work location, education, experience, knowledge, and skills.
Tasks and Qualifications:
What You Will Do In This Role
Review and validate service contracts, including structure, billing, dates, and system linkage.
Coordinate intercompany contract requirements with global teams and renewal groups.
Ensure contracts are properly created, activated, and governed in SAP S/4HANA.
Manage third-party vendor contract alignment and support service order creation when needed.
Ensure warranties are correctly linked to Functional Locations and applied in service processes.
Review warranty-related service orders for eligibility and cost accuracy.
Align warranty coverage with service delivery methods and support reassignment decisions when required.
Determine if cost is accurately charged to the warranty and proper functional location.
Utilize Service Cloud (C4) and SAP S/4HANA to manage service tickets, contracts, service orders, and cost postings.
Monitor and apply financial controls such as stop-order criteria.
Support monthly financial activities, including cost settlement, forecasting, and variance analysis.
Ensure contracts and service orders are properly closed, with all costs settled in SAP S/4HANA.
Coordinate with Finance for accurate contract completion and reporting.
What We Are Looking For:
Bachelor's degree in Business Administration, Finance, Operations, or a related field, or equivalent experience.
5+ years of experience in contract management, service operations, or warranty administration
Demonstrated experience working with ERP systems, preferably SAP S/4HANA.
Experience collaborating with Finance, Project Teams, and Customer Service organizations.
Strong knowledge of contract lifecycle and warranty management
Working knowledge of SAP S/4HANA service and contract modules
Ability to interpret contract entitlements and apply them to service delivery.
Financial and cost management acumen
Strong planning, prioritization, and problemsolving skills.
Excellent communication and crossfunctional collaboration abilities
High attention to detail and process discipline
Experience managing contracts.
Familiarity with Service Cloud or similar CRM/ticketing platforms
Exposure to intercompany service delivery models
Understanding of straightline and completedrevenue recognition models.
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
