Job Details

ESSENTIAL JOB DUTIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Operational Leadership 20%
   • Directly manage and oversee the daily operations of the Health Center, ensuring that all services are delivered in a timely, efficient, and high-quality manner.
   • Collaborate with teams to define and implement key performance indicators (KPI’s) that align with organizational goals. Use data to monitor trends, identify gaps, and drive evidence-based decisions that enhance patient care, safety, and operational efficiency.
   • Coordinate patient flow, ensuring effective scheduling, minimal wait times, and optimal access to care for all patients.
   • Facilitate interdisciplinary rounds and team meetings to promote collaboration between clinical and non-clinical staff, ensuring seamless communication across departments.
   • Work with other department managers/supervisors to align operations with organizational goals and quality standards.
   • Responsible for filling in for staffing shortages for assigned staff (MA's, Nursing, Front Desk) as necessary to promote continuation of smooth clinic operations and quality patient care.
   • Manage staff time off request and staff present on site per GLBHC policies. Assures appropriate level of staffing at all times to meet patient and provider needs.
2. Financial Management 10%
   • Responsible to assist with the health centers financial performance within established guidelines, working directly with the finance and operations teams to ensure financial performance is aligned with organizational objectives.
   • Evaluate equipment and supply requests, ensuring cost efficient purchasing decisions are made in the best interest of the center.
   • Responsible for overseeing the accurate and timely submission of timesheets, ensuring all hours worked are properly recorded and complement the company policies. This role includes actively monitoring direct reports attendance and work hours, identifying discrepancies, and taking corrective actions when necessary. The position also focuses on minimizing the use of overtime by optimizing scheduling, improving time management, and collaborating with team leads to balance workloads effectively.
3. Policy and Procedure Development 5%
   • Collaborate with Leadership to review operational policies and procedures that optimize the center's efficiency and patient care standards.
   • Ensure compliance with organizational policies and regulatory requirements, consistently adhering to established procedures.
4. Staff Supervision and Development 15%
   • Provide direct supervision and leadership to a diverse staff, ensuring appropriate staffing levels to meet patient care needs.
   • Oversee recruitment, performance evaluations, timely corrective actions, and professional development for assigned staff. Follows all GLBHC policy for corrective actions and confers with HR as necessary.
   • Maintain high standards of staff performance, including overseeing front desk workflows, accurate patient registration, and adherence to quality control measures. Assures all staff are working up to the peak of their scope and job duties.
5. Quality Improvement and Patient Experience 10%
   • Initiate and monitor Quality Improvement (QI) activities to enhance patient care, safety, and satisfaction, ensuring the health center achieves targeted performance metrics.
   • Address patient complaints, grievances, and concerns promptly, working with providers and administration to resolve issues and improve the overall patient experience.
   • Promote and maintain a positive image of the center within the community, fostering trust and confidence in the services provided.
   • Promotes integration of care and fosters an environment that allows for inclusion of other disciplines and care teams to be successful in their roles.
6. Operational Reporting and Analysis 5%
   • Collect, compile, and submit statistical data and operational reports to senior management, highlighting key performance indicators and patient outcomes.
   • Identify and report on cost-saving initiatives, streamline workflows, and optimize resource allocation to enhance operational efficiency and maximize performance.
7. Scheduling and Provider Support 10%
   • Maintain accurate provider schedules in coordination with the Assistant Clinical Services Director and Medical Director, ensuring appropriate coverage and patient access.
   • Approve time-off requests, manage provider leave schedules, and ensure timely completion of timesheets and other administrative tasks.
   • Address provider desk workflows and other needs to ensure smooth operations and high provider satisfaction.
8. Inventory and Supply Management 10%
   • Oversee the inventory and ordering of clinical and office supplies, ensuring that the health center is always adequately stocked to meet patient care needs.
   • Follows best practices for supply chain management to reduce waste and maintain cost-effective inventory control.
   • Responsible for site vaccine inventory, ensuring that supplies are maintained at appropriate levels to meet patient needs. Completes and submits monthly Vaccines for Children (VFC) paperwork in a timely and accurate manner. Accountable for monitoring and addressing any inventory variances and ensuring the proper storage and viability of vaccines.
   • Responsible for maintaining 340B stock medications at the site in compliance with all policy and procedures.
9. Collaboration and Team Building 15%
   • Provide ongoing coaching, mentorship, and support to all members of the team. Identify development needs, facilitate training opportunities, and guide team members toward clinical and professional growth. Promote a culture of accountability, collaboration, and lifelong learning.
   • Develop vision casting by communicating a clear, strategic vision that aligns with the organization's mission and goals. Inspire clinical and non-clinical teams to pursue excellence in patient care, innovation, and continuous improvement. Foster a shared sense of purpose across departments.
   • Conduct regular staff meetings, huddles, and team-building activities to communicate center goals, expectations, and updates, while soliciting feedback and encouraging staff input.
   • Promote a positive and supportive work environment that fosters teamwork, mutual respect, and high morale.

MARGINAL JOB DUTIES

1. Represent the health center in public relations activities and community events as requested by Supervisor to promote the services and initiatives of GLBHC.
2. Monitor staff adherence to professional dress code, attendance, and company policies.
3. Assist in other administrative functions as needed.
4. Attend staff, provider, and administrative meetings as assigned, contributing to the ongoing development of center operations.
5. Perform additional duties as assigned by the Assistant Clinical Services Director or Senior Leadership.