County National Bank (CNB) is an independent, locally-owned, community bank that is successful and growing whose mission is to "sustain its deep commitment to the community and its traditions of excellence in all aspects of banking, and provide outstanding client service and solid financial performance."
We invite you to share in our mission and vision as a community banker, making a difference in your community while experiencing excellent benefits and career opportunities.
CNB is looking for a qualified, motivated, and client- and team-focused individual to join our team as a Relationship Banker III for our ON-SITE location in our Litchfield location.
JOB SUMMARY
The Relationship Banker is responsible for providing outstanding client service while performing a variety of client savings, checking and credit account transactions, as well as customer services for cashier’s checks, money orders, etc. Recognizes needs-based selling opportunities to enhance and strengthen the Bank’s relationship with the customer. Assists in branch balancing duties, contact to other departments for situational resolutions, and other branch-related tasks. Level II handles account opening/closing and maintenance of accounts.
DUTIES
Level I
- Welcomes all client to the bank as they enter and escorts them to a work area to complete their transaction.
- Processes clients’ deposits, withdrawals, loan payments, loan & cash advances, cashier’s checks, money orders, and other routine requests.
- Provides clients with necessary information and troubleshoots client issues.
- Becomes familiar with customers’ resources to be able to assist clients.
- Assists clients with access to safety deposit boxes and address changes.
Level II (Includes Level I Duties)
- Troubleshoots issues with debit cards, online banking, & account issues.
- Collects information for outgoing wire transfers.
- Balances and maintains ATM.
- Opens personal and business accounts for new and existing clients.
- Closes accounts (including IRAs & HSAs).
- Performs follow-up with clients.
- Assumes responsibility for account maintenance.
- Performs cash vault duties, including balancing.
- Assists in cash needs for co-workers and branch.
- Processes clients account changes.
- Assists in the opening and closing duties and operations of a branch.
Level III (Includes Level I & II Duties)
- Accepts consumer loan applications (including HELOC) and has the ability to quote rates, terms, and projected payments.
- Performs loan closing process with assistance from Branch/Relationship Manager or consumer lending associates.
General Duties
- Recognizes clients cues for appropriate products and services they currently may not be using.
- Compiles and works toward the branch goals to achieve and/or exceed branch market growth potential.
- Promotes the bank as a relationship community building financial institution with focus on volunteerism and teamwork.
- Provides co-workers with positive attitude and support.
- Provides assistance to Relationship Manager, as needed.
- Maintains and protects confidentiality of client information.
- Maintains regular, on-time attendance.
- Remains current in assigned training and continuing education for designation retention (online, video, in-house emails, telephone seminars, etc.)
- Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position.
- Performs other various duties as assigned.
CONTACT WITH OTHERS – INTERNAL
- Communicates on a regular basis with other Relationship Bankers.
- Communicates on a regular basis with branch officer/manager and other officers/managers of the bank.
- Communicates on a regular basis with the bank couriers.
- Communicates on a regular basis with Client Service staff at the Main Office.
- Communicates frequently with other departments of the bank.
CONTACT WITH OTHERS – EXTERNAL
- Communicates on a regular basis with clients of the bank.
