University of Michigan Health-West (Formally Metro Health) is looking for a Volunteer Services Assistant - Community Outreach * Days - 24hrs/week Shift: Varies
General Summary:
Under limited direction, the Volunteer Services Assistant will assist with the day-to-day operations of the Volunteer Services department.
Knowledge, Skills and Abilities:
- Associate degree in business, communications and 2-3 years related field experience.
- Office experience with a focus in project coordination, data collection and/or event facilitation preferred.
- Strong project management skills with attention to detail and accuracy are essential.
- Demonstrated written, verbal and interpersonal communication skills.
- Takes initiative to complete work under limited supervision in a small office environment.
- Works effectively and efficiently under tight deadlines, high volumes while managing multiple projects
- Demonstrated ability to work effectively as a team member.
- Ability to read, analyze and interpret the most complex documents.
- Ability to respond effectively to the sensitive inquiries or complaints.
- Comfortable and competent in making presentations to groups.
- Handles information of highly sensitive and confidential nature.
- Ability to reason, define problems, collect data, establish facts, and draw valid conclusions.
Essential Functions and Responsibilities:
- Assist with the recruitment and scheduling of all volunteers and staff for assigned community events.
- Collaborates with Marketing on event media, providing key event details, pictures and other visuals for social media as needed.
- Assists with the coordination of event set up including venue, tents, tables, promotional items and marketing materials.
- Maintains data on all events including attendance, volunteer hours and language assessment.
- Assist in gathering data for the annual community benefit report, focusing on opportunities to improve the data collection and report out processes.
- Accountable for drafting, editing and providing a review of activity for the quarterly community engagement newsletter.
- Maintain an inventory of promotional items and marketing materials.
- Manages the external events calendar for all prenatal education sessions ensuring classes schedules are added and/or updated.
- Oversees the education session signup process and monitors the perinatal education email account; responding to emails and phone calls from interested parents in a timely manner.
- Assembles and distributes all class materials to registered class participants and utilizes EPIC to monitor class registration, attendance, and ensure timely payments.
- Ensure that each education session location, including the Conference Center, is accessible and set up with the appropriate materials including sign in sheets, evaluations, cleaning wipes, class materials, etc.
- Addresses and records concerns from class attendees and instructors, elevating concerns to the Head of Community Outreach as necessary.
- Maintain current instructor certification records, contractor compliance (Metro Mandatories, vaccination records, etc.) and attendance records.
- Collaborates with Marketing to promote educational opportunities and ensure brochures are up to date.
- Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.
