Job Details

TRIGO Global Quality Solutions has several immediate openings for a Site Manager position to support the Metro Detroit area.

Overall Purpose of a Site Manager

Ensure client overall satisfaction by addressing their needs quickly and effectively

Optimize site performance and efficiency

Organize & coordinate teams at site level to fulfill jobs/work orders, manage the site teams and ensure good social climate on the site/sites

Prepare sites and teams for Technical resource requirements

Support and contribute to the company Quality Policies & QMS

Responsible for managing performance to meet all customer required KPIs

May Report to

Either GM/Director of Operations/Regional Manager

Responsibilities of a Site Manager

Client relationship & Business development

• Be the face of TRIGO on the site(s), guaranteeing client satisfaction and building solid relationships, (incl. support to claim management)

• Ensure clear and transparent communication to the client

• Develop business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation)

• Provide the sales teams with site information on new client opportunities and insight for the quotations

• Monitor competition (services, prices, etc.) at the site level

• Develop and maintain positive relationship with all 3rd party supplier representatives

Operations

• Estimate job/mission costs as accurately as possible

• Manage space allocation and maintain physical facility as required

• Monitor the regions financials to ensure progress toward set organizational goals

• Monitor regions contracts/missions for proper documentation/information

• Provide quality inspection and auditing results with suggestions and council from the customer quality manager using measuring tools and record of data

• Provide all required information for contracts, traceability and instructions are well documented, on time, with up-to-date information

• Ensure all operational management tools, and monitoring tools are up-to-date, with accurate information

• Ensure compliance with established KPI's

• Implement continuous improvement to optimize services provided and site efficiency

• Demonstrates commitment to reduce the risk of workplace accidents

• Comply with local, customer and company Health & Safety legislation, laws, and policies

• Mitigate nonconformance risk at site

Organization & management

• Ensure staff availability and qualifications to perform the jobs

• Develop, retain, and manage teams

• Partner with recruiting to maintain proper levels of staff, considering turnover and new business

• Motivate employees to perform job tasks that meet or exceed the customer and company expectations

• Partner with Human Resources for counseling's and disciplinary actions at site

Technical

• Analyze technical requirements for customers jobs (existing or upcoming)

• Identify technical resources when needed to anticipate and fully address client needs

• Support development of technical expertise at the site level

• Ability to read blueprints, automated measuring equipment, and factory flow as required

Other

• Any other duties as assigned

Knowledge, skills, abilities

Hard skills

• Full proficiency in local language

• Proficiency in English

• Computer skills – Microsoft Office (basic Microsoft Excel and PowerPoint proficiency) and Outlook

• Work Instruction Writing

• Communication (written and verbal to customers and employees), organizational, interpersonal, and time management skills

• Attention to detail and job diligence

• Proven ability to manage projects to successful completion

• Other Industry specific software experience preferred, but not required

• Ability to travel as required (up to approx. 50%)

Values & attitudes

Global team spirit

• Team player

• Caring for people

• Open-minded

Excellence

• Reactive

• Resilient to pressure

• Rigorous

Customer focus

• Client oriented

• Reliable & trustworthy

• Flexible

Initiative

• Autonomous

• Innovative

• Daring

Work experience

Education background

TRIGO15

TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. 

TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.