Position Title: Case Manager/Community Job Coach
Employment Type: Full-Time
Primary Responsibilities
Case Manager:
Case Manager is responsible for individuals in SVRC Vocational and Community Living Support programs. Case Managers provide support to individuals based on their plan of service.
Community Job Coach:
Provide individualized and small-group support services to individuals with disabilities to promote community inclusion, skill development, volunteerism, employment readiness, and successful participation in community-based activities.
Essential Job Functions
Case Manager
- Maintain assigned caseload and ensure participant services, documentation, reviews, and communications are completed within required timeframes.
- Responsible for vocational rehabilitation program participants, authoring designated plans of service, implementing and/or coordinating the implementation of the plan, writing progress reviews of the plan, communicating with the designated referral contact person and/or guardians about the plan and progress.
- Responsible for special assignments within Vocational and Community Living Support programs, as assigned by supervisor.
- Complete intake and orientation of participants to program or for services to be provided; may include tours, conveying of rules and expectations, signing necessary documents, conducting initial interview, and eliciting participant's cooperation and interest in the program.
- Implement person-centered plan, addendums, progress reviews at prescribed intervals.
- Communicate (written and verbal) with referral contact person (and parent/guardian, if applicable) concerning participant's progress and/or problem development in a timely manner; inform supervisor of critical incidents immediately.
- Coach participants on various work-related topics (e.g. appropriate grooming and dress, job seeking skills, work behaviors, how to impress a supervisor, behaviors which may lead to dismissal, potential jobs in the community, overcoming barriers, etc.).
- Coordinate services with participants, families, guardians, referral agencies, employers, and community partners as appropriate.
- Provide follow-along and support services to participants in community, volunteer, and employment settings to promote successful outcomes and goal achievement.
- Transport participants as needed for program participation.
- Communicate with job coaches or others on how to work with individual participants.
- Maintain documentation in accordance with agency, CARF, and Community Mental Health standards and requirements.
Community Job Coach
- Provide support services to participants in community, volunteer, employment, and recreational settings.
- Build on participant's abilities and strengths based on:
- Available past experience and information.
- Personal observations of the individual performing job tasks.
- Provide on-site/off-site supervision of participants at all times unless otherwise indicated by the participant's plan of service.
- Gain a high-level knowledge of all elements of the assigned job(s), including general procedures and practices of the work site.
- Implement participant service plans, goals, and support strategies as assigned.
- Complete required service documentation, progress notes, transportation records, incident reports, attendance records, and other agency documentation accurately and within established timelines.
- Track and document participant time and attendance.
- Ensure participant health, safety, dignity, and well-being while providing services in community and program settings.
- Support participants in developing independent living, social, communication, and community participation skills.
- Communicate participant progress, concerns, incidents, behavioral changes, and service needs to the appropriate supervisor in a timely manner.
- Report incidents, accidents, participant injuries, and safety concerns in accordance with agency policy and established timelines.
- Attend and successfully complete all required training and certification programs within established timeframes.
Marginal Job Functions
- Represent the clinic at community events, task forces, or committees as assigned.
- Support agency initiatives by participating in pilot projects or newly developed services.
- Promote a safe and secure environment through awareness, reporting, and use of safety protocols.
- May participate in plan review meetings concerning a participant not assigned to your case manager workload.
- May assist in monitoring program participants and other related work as required.
- All other duties as assigned.
Additional for Drivers
- Valid chauffeur's license and reliable transportation.
- Observe and implement all driving, maintenance and safety factors related to the operations of the agency-owned vehicles.
- Conduct preventative maintenance and safety checks before and after use on all agency-owned vehicles as assigned.
- Safely assist participants entering, exiting, and riding in agency vehicles in accordance with agency training and procedures.
- Drive gasoline or diesel-powered vans to transport rehabilitation program participants to and from community sites and volunteer sites.
- Ensure that all appropriate documentation is completed in a timely manner.
- Maintain vehicle log according to agency standards.
Qualifications
- Bachelor's degree in the human services field or other applicable area preferred.
- Effective written and oral communications skills.
- Experience working with persons with developmental disabilities.
- Ability to work effectively with individuals with varying physical, intellectual, developmental, and behavioral support needs.
- Ability to display reasoning, decision-making skills, and empathy.
- Ability to use basic computer systems, electronic documentation systems, email, and agency software.
- Ability to be CPR and First Aid certified within 90 days of hire.
- Possession of, or ability to obtain within 90 days of hire, a valid Michigan Chauffeur License and continued eligibility to operate agency vehicles in accordance with SVRC's driver qualification policy.
- Proficient in Microsoft Office products.
- Successful completion of Criminal History Background Check and Drug Screen is required under the terms of agency employment.
- Safe driving record.
- Ability to safely transport participants and maintain eligibility to operate agency vehicles in accordance with SVRC policies.
- Successful completion of agency-sponsored defensive driving course.
Physical Requirements
- Ability to walk, stand, and remain active for extended periods of time.
- Ability to safely assist participants with mobility needs as permitted by training and agency policy.
- Ability to lift and carry up to 25 pounds occasionally.
- Ability to enter and exit agency vehicles repeatedly throughout the day.
- Ability to travel throughout the community and work in a variety of community settings.
Pre-Employment Assessment
Candidates selected for an interview or other subsequent stage of the hiring process may be required to complete job-related assessments that measure technical proficiency and other competencies necessary for successful performance of the position.
SVRC Industries administers employment assessments in a consistent manner for similarly situated applicants. Assessments are job-related, consistent with business necessity, and reasonable accommodations will be provided to qualified applicants with disabilities upon request.
Position Requirements
- Full-Time/Part-Time: Full-Time
