As a Senior Production Manager, you will take the lead and develop a high-performing team responsible for delivering exceptional service, client satisfaction, and retention across a portfolio of large brands and retailers. You take ownership of client service outcomes and operational performance by defining specific metrics such as customer satisfaction scores, response times, and quality standards. Ensure that these benchmarks are met and drive continuous improvement throughout the client's lifecycle. The successful candidate must be comfortable driving accountability, reinforcing standards, coaching and managing employees, while maintaining a strong culture of safety, quality, and service excellence.
This position follows a hybrid schedule, with three days per week at our Ann Arbor headquarters. Remote consideration may be available for highly qualified candidates.
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NSF and its subsidiaries are Equal Opportunity Employer Veterans/Disabled employers- we welcome and encourage diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
NSF is a registered user of the E-Verify employment eligibility verification system.
