SCCMHA JOB VACANCY ANNOUNCEMENT
Systems & Desktop Support Administrator
Pay Range: $77,808.64 - $97,194.29 annually
GENERAL STATEMENT OF DUTIES:
This position works in a structured team environment and has responsibilities unique to the teams they belong to. These teams have Primary, Secondary and Supporting members. It is required that the Primary and Secondary members of these Teams be aware of the status of all projects and major initiatives with enough knowledge to discuss with the Chief Information Officer and others at the time of the inquiry. All Primary and Secondary members of the Team must discuss, vet, and agree upon any changes to processes, procedures, standards, equipment, and infrastructure that relate to the responsibilities of the team. All changes must follow a change control process which includes scope and risk analysis, team and peer review, contingency and backup planning, pre-deployment testing and validation, implementation, testing, and documentation in the change control log. Root cause analysis will be performed for all process, network and system failures or disruptions and corrective actions will be put in place. All members of the team will be proactive by constantly looking for innovative techniques and technologies that will improve the effectiveness, efficiency, longevity, and sustainability in all areas of responsibility. Primary members must act as the lead on all projects, tasks, and initiatives with the full involvement of the Secondary members. Primary members will act as mentors whose goal is to assist all Secondary members with becoming a SME (Subject Matter Expert) in all aspects within the team. Supporting members of the team will assist the Primary and Secondary members within their areas of expertise to fulfill the responsibilities of the team.
This position will be knowledgeable about and actively support culturally competent recovery-based practices; person centered planning as a shared decision-making process with the individual, who defines his/her life goals and is assisted in developing a unique path toward those goals; and a trauma informed culture of safety to aid persons served in the recovery process.
WORKING CONDITIONS/ENVIRONMENT:
1. Daily exposure in all other department areas while working with staff at their workstation locations.
2. Danger of electrical shock when installing or repairing computers and requires lifting/moving heavy computer equipment.
3. It is not unusual to work varied and extra hours to complete assignments to meet deadlines.
4. Performs on-call job duties for after-hours support coverage at the discretion of the Chief Information Officer.
5. Occasional exposure to persons served with potential for disruptive, aggressive behavior and communicable diseases.
6. Occasionally drives personal automobile on agency business to offsite facilities or meetings, sometimes in bad weather.
7. Works at workstation using keyboard and viewing computer screen for long periods.
8. Works in a typical professional office environment with pressures of time constraints, multiple projects, priorities, and numerous interruptions from telephone calls and walk-ins.
9. Knowledge of electricity and wiring diagrams when installing equipment.
QUALIFICATIONS:
Education: Bachelor’s degree in Computer Science, Computer Information Systems, Database Administration, Database Analysis, Networking Administration, Business Administration, Applied Science, or another closely related field. A combination of skills, education, certifications, and experience, which meets organizational needs, may be considered.
Experience: Ten (10) years experience in most of the Primary Member essential duties and responsibilities listed above preferred.
Licenses and Certifications: Must possess or acquire within 2 years and maintain; a minimum of two industry standard certifications that are applicable to position and approved by the CIO. These may include CISCO (CCNP, CCNA), Microsoft (MSCE, MCSA), ISC (CISSP, CCSP, SSCP), GIAC (GISF, GSEC), Network+, Security+, CySa+, Microsoft 365 Certified, Enterprise Administrator Expert, Office365 System Administrator. Valid Michigan Driver’s license with good driving record.
