Mobility Specialist - Two Detroit Center
Requisition ID
2026-58053
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location
US-MI-DETROIT
Location Name
A2706 - (M) TWO DETROIT CENTER GARAGE
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2
160 E CONGRESS ST
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City
DETROIT
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province
MI
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code
48226
JobLocation_Header
DETROIT MI United States
Position Type (Portal Searching)
Full-Time
Category (Portal Searching)
Parking Operations
Overview
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
Position: Mobility Specialist
Pay: 15.50/-
Shift: Thur & Friday 3pm-8pm
Open availability on the weekends (5hrs- times may change due to scheduled events)
As a Mobility Specialist, you are the front-line representative of Metropolis Parking, serving as the face of our technology-driven parking experience. You will assist customers in navigating and enrolling in Metropolis' parking technology while delivering courteous, professional service. This role requires stamina, attention to detail, and a strong customer-first mindset in a fast-paced environment.
Mobility Specialists also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we continue to expand our technology platform, this position offers strong growth potential for high-performing team members.
What you'll do
Greet and assist guests in parking lots and garages, providing professional and friendly service
Educate customers on Metropolis parking technology and assist with enrollment as needed
Promote positive customer relationships by consistently delivering excellent customer service
Respond to customer questions and concerns confidently and courteously
Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization
Issue parking violations in accordance with company policies
Document violations using company-provided mobile devices, including photo documentation
Maintain the cleanliness of parking lots, garages, and common areas
Identify and report debris, spills, hazards, or maintenance issues promptly
Sweep floors, collect trash, and empty trash receptacles as needed
Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep
Work independently and collaboratively as part of a team
Observe all safety protocols at all times
Perform additional duties as assigned
Qualifications
What you need
High school diploma or GED preferred, but not required
Prior parking industry experience preferred, but not required
Strong customer service orientation with a willingness to go above and beyond
Comfortable using mobile devices and technology (iPad, iPhone, Android devices)
Ability to communicate effectively in spoken English with customers and team members
Strong interpersonal and communication skills
Reliable, adaptable, and able to thrive in a fast-paced environmentPhysical and Work Environment Requirements
Ability to stand and walk for extended periods (up to six consecutive hours)
Ability to visually inspect vehicles and physically access all areas of garages and lots
Comfortable working outdoors in all weather conditions
Flexibility to work various shifts, including weekends and evenings
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to handle cash and equipment. The employee is occasionally required to sit, climb, or balance. The employee must occasionally lift and/or move up to 25 pounds.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age,... For full info follow application link.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
