Job Details

Strategic Support Associate - July 2026 Start Date

Part-time

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Job Purpose

Jackson's Strategic Support Program (SSP) is designed to create a talent pipeline, providing on-demand staffing to various departments and teams within our organization. As a Strategic Support Associate (SSA), you'll perform critical daily business support functions which directly impact customer satisfaction. This flexible, part-time role lets you build your own schedule and pays a competitive hourly rate of $14.00. Whether you're starting your career or looking to accelerate your professional skillset, this position offers plentiful opportunities to learn and grow within a fast-paced environment. Investing in your professional development is a top priority and we offer many resources to support long-term career growth. Our two convenient locations in East Lansing and Lansing provide a modern, professional environment to connect with others and build your network.

Essential Responsibilities

• Ability to perform office support duties and provide business operations support.
• Demonstrate a willingness to learn.
• Work well independently and within a team.
• Exhibit good time management skills in a high-volume, fast-paced environment.
• Answer inbound calls from internal or external customers and/or make outbound calls to customers.
• Multi-task effectively, navigating multiple computer applications and systems.
• Follow detailed written procedures and step-by-step processes.
• Demonstrate good verbal and written communication skills.
• Act professionally in the workplace.
• Display problem solving skills.
• Organize work efficiently and prioritize tasks.

Other Duties

• Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities

• Shifts offered from 6:30am-7pm, Monday-Friday and 6:30am-1pm Saturday.
• Minimum requirement of 18 hours per week, maximum 29.
• Duration of individual shift segments must be a minimum of two hours and weekly availability must include two segments of at least three hours.
• First week availability requires a four hour duration for orientation.
• Self-driven schedules based on your unique availability, with changes allowed up to 24 hours in advance.