Job#: 3037280
Job Description:
3DX Support Engineer
Location: DEARBORN, Michigan (Onsite)
Role Overview
The 3DEXPERIENCE Level 3 (L3) Support Engineer is a technical position responsible for providing advanced troubleshooting, diagnostics, and resolution of complex production issues across the Dassault Systèmes 3DEXPERIENCE platform. This role serves as the critical bridge between core development, platform administration, and operations teams, with primary ownership of maintaining, debugging, and optimizing custom code and platform configurations. The ideal candidate brings a developer's mindset to production stability, combining technical expertise with disciplined root cause analysis to ensure platform reliability, performance, and scalability.
Key Responsibilities
- Serve as the highest technical escalation point for the 3DEXPERIENCE platform, resolving critical production incidents that cannot be addressed by Level 1 and Level 2 support teams.
- Debug, patch, and enhance custom-developed components, including JPOs (Java Program Objects), MQL scripts, Python utilities, Triggers, and EKL (Enterprise Knowledge Language) rules and checks.
- Maintain and troubleshoot platform configurations, including Type/Attribute/Relationship modeling, Lifecycle and State definitions, Access Control Lists (ACLs), Trigger configurations, and UWA/Native Widgets.
- Conduct deep-dive investigations into recurring failures, system bottlenecks, and data integrity issues to deliver permanent corrective actions.
- Analyze application server logs, database execution plans, and client-side traces to identify and remediate performance degradation.
- Interface directly with the software vendor by raising and managing service requests for confirmed product defects.
- Support deployment of hot fixes, fix packs, and function releases, contributing to impact analysis and regression validation.
- Maintain a structured knowledge base of known issues, validated workarounds, and operational run books.
Required Qualifications
Education: Master's Degree
Technical Skills: JavaApp, My SQL/MariaDB, Ansible, GitHub.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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