Job#: 3037037
Job Description:
Support Technical Service Operations (TSO) by delivering data-driven insights, scalable reporting solutions, and structured documentation of internal processes across warranty and aftersales programs. This role is responsible for building and maintaining Power BI reporting, executing complex queries in Snowflake and SAS, and supporting ad hoc analytics requests for internal stakeholders and external partners, while also developing and maintaining clear, standardized documentation of TSO data processes, reporting logic, and workflows to ensure consistency, transparency, and repeatability.
Key Responsibilities:
Develop and maintain Power BI dashboards and reporting solutions
Execute complex queries using Snowflake and SAS
Perform data analysis on warranty, repair order, and dealer performance data
Support ad hoc analytics requests from internal stakeholders and external partners
Create and maintain documentation for data processes, reporting logic, and workflows
Translate analytical findings into clear business insights
Basic Qualifications:
Bachelor’s degree in Statistics, Data Science, Business Analytics or related field
3+ years of experience in data analytics or business intelligence
Strong SQL experience (Snowflake preferred)
Experience with SAS
Experience with Power BI or similar reporting tools
Proficiency in Microsoft Office (Excel, PowerPoint)
Strong analytical and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications:
Automotive, warranty, or aftersales experience
Experience working with large datasets and performance reporting
Familiarity with warranty claims systems or repair order data
Experience working with cross-functional teams
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
