Job#: 3037018
Job Description:
Position Title: Technical Support 1
Reports to: Assistant Director of Field Services and Asset Management
Contract Term: 1 year (July 1, 2026 – June 20, 2027)
Position Summary: As a key member of the Technology Division’s Field Services and Asset Management team, the Contracted Asset Management & Deployment Specialist provides coordination and support with all phases of the asset lifecycle of technology devices, from initial receipt to final disposal, while maintaining a well-organized warehouse environment. The candidate for this position should have a keen focus on maintaining high standards of procedural fidelity, ensuring quality assurance, fulfilling service level expectations, and delivering best-in-class service experiences to all stakeholders.
Minimum Qualifications:
• Associate’s degree in Information Technology, Business Administration, or a related field
• Proven experience in asset management and IT deployment, preferably in an educational or large enterprise setting.
• Minimum of five (5) years of desktop/computer support experience demonstrating the ability to troubleshoot and perform routine maintenance on computers and peripheral equipment. Experience with Apple, HP, Lenovo, and Dell products preferred.
• Must demonstrate proficiency with Microsoft 365 products such as Word, Excel, Outlook, Teams, and SharePoint.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills to interact with various stakeholders.
• High attention to detail and commitment to quality.
• Familiarity with ITSM and ITAM tools and database management.
• Ability to follow strict procedures and create reports reflecting accurate metrics.
• Ability to work well under pressure, meet deadlines and prioritize requests with professionalism and empathy.
• Self-motivated with the ability to work in a fast-moving environment.
• Ability to perform physical tasks such as lifting and moving up to 50 pounds without assistance.
• Must own reliable transportation and have valid driver’s license.
Essential Functions:
Support each phase of the asset lifecycle for technology devices within the district, from acquisition and deployment to maintenance and disposal, ensuring accuracy and efficiency.
Act as the first line of contact for support with technology purchases placed by district stakeholders. This includes responding to customer inquiries regarding order status, assisting onboarding and offboard staff members, maintaining delivery schedules, and pick-up of old technology.
Assist with coordination of technology deployment of devices to district locations; including scheduling timely delivery of devices to schools.
Conduct new hire orientation and/or best practice workshops for employees upon device deployment to facilitate seamless adoption and utilization of new technology.
Support warehouse upkeep and maintenance of warehouse/vault, including the staging and labeling of bays and shelves, to support organizational efficiency and accessibility.
Provide best-in-class service experience by addressing concerns and inquiries timely and accurately.
Strictly follow all relevant procedures and guidelines to maintain consistency and integrity in the deployment and management processes.
Maintain accurate and up-to-date records of all devices, including incoming technology orders, confirming receipt of assets, managing partial orders with vendors, and updating district inventory.
Troubleshoot and resolve order, warranty or delivery issues with colleagues, vendors and carriers.
Assist with coordination and scheduling of physical inventory or technology audits, including providing up-to-date inventory data such as lost and stolen or damaged device reports or targeted inventory reporting.
Manage stock inventory tightly to ensure items are readily available for deployment.
Develop and update information resources such as internal knowledge articles and frequently asked questions for the Hub.
Strictly follow all warehouse guidelines for safety as well as ensure assets are organized and stored securely daily.
Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve incidents related to asset management.
Demonstrate professionalism, courtesy, and empathy through customer service while working with all stakeholders; exemplify and model the core values of the District in all interactions
Other duties as assigned by Supervisor.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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